Montcalm Royal London House
United by timeless style and peerless service, Montcalm
Collection is London’s compendium of luxury hotels. Housed in elegant Georgian
townhouses, an 18th-century brewery, heritage headquarters and a diamond-shaped
skyscraper, each hotel reveals a different chapter in the city’s story. The
hotels in the collection include a historic brewery, reimagined as a vibrant
modern hotel: Montcalm Brewery. A property with a bold new perspective at
Montcalm East, part of Marriott’s Autograph Collection. And a duo of mindful
hotels which set a slower pace: Inhabit, Southwick Street and Inhabit, Queen’s
Gardens, both part of Design Hotels.
A coveted retreat in the heart of the city Montcalm Royal
London House revitalizes a mid-century gem near Liverpool Street. Combining
classic charm with modern flair, its tech-equipped rooms overlook Finsbury
Square. A serene urban spa and rooftop eatery boasting skyline vistas add to
its allure.
Overview
Montcalm
Royal London House looking for a skilled and ambitious Doorperson to
join our team. You will play a pivotal role by providing personal and
exceptional service to all guests in accordance with our brand standards.
Help to
shape the Montcalm Collection’s next chapter and showcase your skills. Become a
trusted ambassador for one of our hotels and take advantage of the opportunity
to move between properties, achieving the service and product delivery
standards for the department with a high degree of customer care and service.
Key Responsibilities
·
Warmly welcome guests upon arrival, open car
and hotel doors, and assist with any immediate needs.
·
Provide assistance with luggage, directions,
and any special requests. Coordinate with the Bell Service to ensure smooth and
timely luggage handling.
·
Work
closely with the valet team to ensure that guest vehicles are parked and
retrieved efficiently and courteously.
·
Monitor the hotel entrance and surroundings,
ensuring that only authorized persons enter the premises. Report any suspicious
activity or security concerns to the Manager on Duty.
·
Engage with guests in a polite and professional
manner, offering information about the hotel’s amenities, nearby attractions,
and local events. Handle inquiries and resolve any issues with discretion and
promptness.
·
Assist with arranging transportation services,
such as taxis, ride-sharing services, or hotel shuttles, ensuring guests have
reliable and timely travel arrangements.
·
Maintain an up-to-date knowledge of the
surrounding area, including new and upcoming attractions, restaurants, and
events.
·
Ensure that the hotel entrance, lobby area, and
surrounding grounds are immaculate and welcoming at all times. Assist in
maintaining the cleanliness and organization of these areas.
·
In case of emergency situations, assist in
guiding guests safely and communicate with the hotel’s security or management
teams as necessary.
·
Maintain effective communication with the front
desk, concierge, and other guest services teams to ensure seamless service
delivery.
·
Maintain a polished and professional appearance
in accordance with the hotel’s grooming standards.
·
Assist the Management in any tasks introduced
to enhance the guest journey or the positively impact the business.
·
Respond to emergency situations calmly and
efficiently, following hotel protocols.
Essential Qualifications and Attributes
·
Previous experience in a similar role within a
luxury hotel or high-end service environment is preferred.
·
A friendly and approachable attitude with a
genuine passion for hospitality.
·
Impeccable grooming and presentation standards,
·
Ability to work under pressure and handle
challenging situations with grace.
·
Problem-solving skills with a focus on guest
satisfaction.
·
High level of professionalism, discretion
and integrity.
·
Fluency in multiple languages is a plus.
Working Conditions
• Hours, including weekends
and bank holidays.
• Physical ability to stand
for extended periods, handle luggage, and perform duties in all weather
conditions.
Benefits
·
Competitive
salary.
·
A
supportive, empowering team environment.
·
Benefits
platform with various discounts.
·
28 holidays
including eight bank holidays, with more holidays after two-year service.
·
Cash-back
health benefits, including optical, dental, chiropractor and physio services.
·
Discounted
gym membership.
·
Access to
Wellbeing platform and sessions, including EAP.
·
Awards and
Recognition Programme.
·
Annual
parties.
·
Regular and
ongoing training and development, including leadership workshops.
Eligibility
Candidates must be authorised to live and work in
the UK. Currently, visa sponsorship is not available for this role.
Equal Opportunity Employer
At Montcalm Collection, diversity and inclusion
aren't just buzzwords. We genuinely value the unique perspectives everyone
brings, regardless of gender, ethnicity, age, disability, or background. Our
culture thrives on mutual respect, and we provide a workplace free from
discrimination and prejudice.
Should this role resonate with your aspirations,
please apply. If not shortlisted, we encourage you to explore other
opportunities with us, either now or in the future.
Note: If you do not hear from us within 14
days, kindly consider your application as not shortlisted for this role.