The Europe Producer will support clients in Europe, with working hours mirroring European time zones. We envisage a full-time role, but we are open to discussing less than full-time commitments, with a minimum of 24 hours a week.
The role of the Europe Producer is to work with clients to help them make the very best of Imagineear’s services and digital app solution. The Europe Producer will help clients work with a dedicated content management system to create audio guides and tours delivered via a native app. This will involve training, mentoring, organising internal support services and providing ongoing support.
The Europe Producer will advise clients on content options and help develop marketing strategies, including both internal communication plans to ensure maximum engagement within the client team and optimal take-up, download, and usage by their visitors. The Europe Producer will have access to a wide range of support material and an online portal, and will work with clients across Europe as part of a wider Imagineear team.
Core Responsibilities
1. Manage the full end-to-end onboarding process
2. Report progress in a timely and accurate manner
Liaison and Account Management
1. Be a proactive first point of contact for each project client
2. Provide full account management services for project clients
3. Provide project management support for project clients
4. Organise services for project clients with internal teams – notably graphic design and ops support
5. Help project clients plan their audio and multimedia tours – advising on assets, approaches, and design
6. Work with internal design team to prepare look and feel designs and sample storyboards
Publication and Release
1. Train project clients on how to use the content management system
2. Provide all help with troubleshooting during the onboarding process
3. Provide assistance throughout the process
Marketing
1. Communicate best practice recommendations for app marketing
2. Help project clients develop marketing and communication plans
Team Responsibilities
1. Play a full part in the team to help address the needs of the business as they arise
2. Offer constructive solutions to problems and issues, or opportunities, as they arise
3. Undertake additional relevant background research tasks when requested
4. Undertake any other tasks requested by their Manager from time to time
Location and Reporting
The role is based in Imagineear’s London office and reports to the COO. We are open to a home-office hybrid arrangement, with weekly local travel to the London office, and with a minimum of two days a week in the office. Travel within Europe is anticipated, and willingness to travel further afield is desirable.
About the Candidate
Required Skills and Experience:
1. Fluent English and a minimum of two additional European languages
2. Excellent written and verbal communication skills
3. 3+ years’ project management or client relationship management experience
4. Experience within a client-facing role
Desirable Personal Qualities:
1. A positive approach to creative problem solving
2. Outgoing and proactive positive attitude
3. Flexibility
4. Collaborative work style
Please contact jobs@imagineear.com, with subject line European Producer, for further information.
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