Oak Street Medical Practice in Norwich, has an opportunity for a patient care advisor/receptionist to join our team on a part time basis, with suggested hours of 18 per week. This would be 6 hour shifts over three days with school hours being considered. In this essential front-line role at the practice, patient care advisors help patients to access the right services, assist with keeping health records accurate and up-to-date, and ensure that appointment bookings are well-managed. The main responsibilities of the role include: Greet and direct all patients. Act as first point of contact for patients, providing a welcoming and professional service. Manage appointments, queries and patient records with accuracy and confidentiality. Liaise with clinical staff to ensure the smooth running of daily operations. Deal with requests for information and managing problems and complaints. Advise patients of practice procedures. Register new patients. Answer the telephone, promptly. Accurately maintain patient database and records - workflow, summarising, filing, and scanning. Please see attached job description for further details. About the Candidate We would welcome applications from organised, adaptable, and friendly individuals, who are keen to help us provide high levels of customer service and have the following attributes: Excellent communication skills, with a clear and polite telephone manner. Ability to work in a polite, confidential, and discreet manner, respecting patients at all times. Experience of working with the general public, being sensitive and empathic in distressing situations. Confidence to work as part of a team and ability to "think on your feet" and use your initiative to work independently. Strong IT and administration skills. Ability to multi-task, prioritise and work accurately under pressure. Previous medical or healthcare receptionist experience is desirable. Some flexibility is required, as you will sometimes need to work additional or alternative hours to cover for colleagues. About Us Oak Street Medical Practice is a team of some 30 members, including 2 partners. We have an exceptional multi-disciplinary team including physician associate, advanced clinical practitioner, nurses, nursing associate, healthcare assistants, social prescriber, mental health nurses, physiotherapist, and trainee pharmacy technician. We have a strong teaching and training ethos and strive to ensure our patients receive the best care available. Please see our website for more information about our practice. Disclosure and Barring Service Check Please note this post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.