Job Description What will you be doing ? We are looking for an experienced Head of Onboarding & Transfers to manage our Centre of Excellence on Evelyn Partners Onboarding to Transfers business processes and driving best in class operational performance. In your role, you will act as Evelyn Partner’s line 1 team for financial crime operations. It is expected that the role holder will provide a strategic direction and expertise in AML/KYC process that are shared with the Managers and Analysts in the team for the identification, mitigation and management of Fraud and Financial Crime Risks in the critical Client Onboarding processes. Additionally, you will support and provide assistance to the Client Origination and Transfer Operations Director and the roles peer group in daily duties and deputising where relevant. The role ensures all adequate controls and procedures are in place for functions/departments/processes under your responsibility and that Evelyn Partner’s meets all regulatory and processing requirements for the scope of the role. A key element to the role is to ensure that all colleagues/resource have the appropriate qualifications and experience to carry out all duties to a high standard. Provide strategic input, share technical knowledge across departments and lead and/or support on projects relating to your departments. As a Head of Onboarding and Transfers, your responsibilities will include among others Being accountable for the operational delivery of the Client Onboarding team and the Transfers teams, ensuring processes are executed in line with the defined service standards. Taking responsibility for oversight of a team always ensuring that all team tasks are document and completed to deadline and that appropriate action is taken to rectify and risks and errors. Reviewing and developing the Line 1 onboarding target operating model, and desiging a scalable capacity planning solution to support business growth. Leading the transition of Line 1 controls from Line 2, including taking a proactive approach to working with suppliers and other third parties, ensuring systems and configurations are maintained and tested to enable effective operational delivery Leading the team managing day to day operational onboarding processes including financial crime tasks, and ensuring all Transfers are initiated and managed to conclusion with proactive communications to the Front Office on progress or challenges faced. Working closely with Financial Crime team in Line 2/MLRO to escalate significant and emerging risks and working collaboratively to find suitable mitigating solutions. Driving execution in the Transfers processes ensuring the teams are managed via metrics and targeted on ageing, accuracy as well as volume. Visual management mechanisms required to help the team drive operational excellence in Transfer processes Completing regular assessments of individuals and providing regular feedback to them on their performance and behaviours, recognising both strengths and areas for development and providing appropriate training, coaching and support.