Cardiff
We’re Capital on Tap
Capital on Tap was founded with the mission to help small business owners and make their lives easier. Today, we provide an all-in-one business credit card & spend management platform that helps business owners save time and money. Capital on Tap proudly serves over 200,000 businesses across the world and our goal is to help 1 million small businesses by 2030.
Why Join Us?
We empower you to be innovative and solve complex problems. Take ownership, make an impact, and thrive in our scaling and agile environment.
This is an office-based role, the Customer Support team works from our Cardiff City Centre Office.
What You’ll Be Doing You’ll be the first point of contact for small business owners. Our customers are trying to build their businesses, and we don’t want to get in the way. You’ll solve problems, fix things that aren’t working for them, and give them a leg up when they need it. Most importantly, you’ll be able to listen to our customers and understand from them how we can build a better business.
* Servicing our customers via phone, email and chat during the night shifts
* Helping customers with everything related to their account
* Proactively working to improve points of friction for customers
* Working in your team to make sure that customers get connected instantly
* Identifying our vulnerable customers and ensuring they get the right support
Shifts You’ll be joining our weekend team servicing both our UK & US customers. The schedule will be:
* Saturday 8am-8pm
* Sunday 8am-8pm
* Monday 8am-8pm
Qualifications
* You have a genuine passion for customers, and creating the best experience possible
* You’re highly empathetic, with a high degree of emotional intelligence and human understanding
* You thrive in a fast-paced, innovative business environment
* You have great English and are fully computer-literate
* Are good at explaining things, solving tricky problems and listening
Diversity & Inclusion
We welcome, consider, and encourage applications from anyone who shares our commitment to inclusivity. Join us in creating a space where authenticity thrives, and everyone can do their best work.
Great Work Deserves Great PerksWe try not to take ourselves too seriously (all the time) so we make sure our office is decked out with a pool table, arcade machine, beer tap, and a couple of office dogs thrown in for good measure. Check out our benefits:
Salary £25,000 + monthly bonuses
Private Healthcare including dental and optician services through Vitality
️ Worldwide travel insurance through Vitality
Anniversary Rewards (£250, £500, £750, 4-week fully paid sabbatical)
Salary Sacrifice Pension Scheme up to 7% match
️ 28 days holiday (plus bank holidays)
Annual Learning and Wellbeing Budget
Enhanced Parental Leave
Cycle to Work Scheme
Season Ticket Loan
6 free therapy sessions per year
Dog Friendly Offices
Free drinks and snacks in our offices
Check out more of our benefits, values, and mission here .
Other Useful Info Interview Process:
* First stage: 15-minute intro call with a member of the Talent Team (Phone call)
* Final stage: Attend an assessment day on either 20th, 22nd, 27th or 29th of May (In person)
Excited to work here? Apply!
If you’d like to progress your career within our fast growing, profitable fintech then click apply and we will aim to get back to you within 3 working days (during busy periods this could take up to 5 working days.)
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How did you hear about this vacancy? *
Why do you want to work for Capital on Tap, and what excites you about this role? *
We’re looking for people who are passionate about great customer service and eager to be part of our team. Tell us why you’re excited about this opportunity. Please aim to write 250-500 words.
How would you handle a frustrated customer who is unhappy with our service? *
Imagine you’re speaking to a customer who is unhappy about a declined transaction on their Capital on Tap card. They’re frustrated and feel they haven’t been given a clear reason. Please aim to write 250-500 words.
At any point, will you require a VISA sponsorship to work in the UK? (Please note that we are unable to provide sponsorship at any point for this role) * Select...
Do you have any convictions or conditional cautions which are currently unspent under the Rehabilitation of Offenders Act 1974? * Select...
If yes, please provide information
Please confirm you understand this role is office based and that you can commute to the Cardiff office. * Select...
Can you start on the 30th June 2025? * Select...
Can you attend the assessment day on the 20th, 22nd, 27th or 29th of May, 3pm-7pm? *
Tuesday 20th May: 3pm-7pm
Thursday 22nd May: 3pm-7pm
Tuesday 27th May: 3pm-7pm
Thursday 29th May: 3pm-7pm
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Which industry have you most recently worked in? * Select...
What is your current working model? * Select...
What is your preferred working model? (Please note this is an office based role) *
Remote
Hybrid (3 days or more in the office)
Hybrid (Less than 3 days in the office)
Office full time
No preference
Do you have any annual leave booked from 30th June? (We won't be able to approve any time off during the first 6 weeks of training) *
If so please specify dates needed.
What is your salary expectations? *
What's your notice period? *
Please confirm you have read and understood our Candidate Privacy Notice. * Select...
At Capital on Tap we are fully focused on equality and believe deeply in diversity of race, gender, sexual orientation, religion, ethnicity, ability, national origin and all the other characteristics that make us who we are. We want to be a place where a diverse mix of talented people want to come and do their best work and most importantly feel included and that they can be their authentic selves.
In order to remain committed to our goal, we need to analyse and identify where we need to take steps to make positive impact. The first step in this process is gathering anonymous data on our candidates. We would encourage you to help us by filling in the form below.
All of the questions we ask are optional and will not affect your application. You don't have to share this with us and we won't consider it as part of your application. If you choose not to share this info, it won't impact your application in any way.
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