Summary
Platform Housing owns & manages 52,000 homes across the Midlands, with a portfolio that includes social & affordable rent and shared ownership houses. Platform Housing is the 7th largest housing association builder completing 1,448 new homes in 2019/20 at an investment of £258m.
Wage
£21,915 a year
Training course
Business administrator (level 3)
Hours
Monday - Friday, 9.00am - 5.00pm, with a 30 minute lunch break and with some flexibility.
35 hours a week
Possible start date
Monday 7 April
Duration
2 years
Positions available
1
Work
As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.
What you’ll do at work
As part of the Business Excellence & Strategy team, you’ll assist with the administration and delivery of key projects and initiatives, working closely with colleagues and stakeholders across the organisation and gaining valuable experience along the way.
As part of this apprenticeship, you will learn:
* You'll be working across three key areas of the team including Business Excellence, Equality, Diversity and Inclusion (EDI), and Strategy and Research, assisting the teams and gaining deeper insight into each.
* Handling a variety of administrative tasks, including booking rooms, taking meeting notes, and assisting with invoice processing and supplier payments.
* Aiding the team with research on key topics and helping to prepare reports for the Board and Leadership Team.
Although the main part of the role is working from home, you'll need to travel and work from our Worcester or Birmingham Business Park office as needed.
Where you’ll work
2 Central Park, Great Western Avenue
( Home Based)
Worcester
WR5 1AQ
Training
An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.
College or training organisation
HEREFORDSHIRE AND WORCESTERSHIRE GROUP TRAINING ASSOCIATION LIMITED
Your training course
Business administrator (level 3)
Equal to A level
Course contents
* Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
* Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
* Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
* Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
* Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
* Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
* Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
* Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Your training plan
* Working within the Business Excellence & Strategy team you will have the opportunity to study a Level 3 Business Administration apprenticeship qualification with Hereford and Worcester Group Training Association or similar, by attending 1 day a week alongside learning and working with experienced colleagues in the Business Excellence & Strategy team during the remainder of the week.
* Functional Skills in English and maths if required.
Requirements
Desirable qualifications
GCSE or equivalent in:
* English (grade 4 or C and above)
* Maths (grade 4 or C and above)
Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.
Skills
* Communication skills
* IT skills
* Attention to detail
* Organisation skills
* Customer care skills
* Team working