£45,000 per annum, plus benefits We are seeking an experienced and detail-oriented IT Operations Specialist to oversee and optimise our IT systems with a primary focus on Microsoft Power Platform, CRM systems, and data warehousing solutions. The ideal candidate will work with our managed service provider to ensure the smooth operation, maintenance, and enhancement of these platforms, enabling the organization to drive business efficiency and data-driven decisions.
Reporting directly to the Head of IT, the IT Operations specialist will work as part of a small well-rounded team supporting the business. This role will also work with our Managed Service Provider to support the organisations applications. The role will require the development of key stakeholder relationships with both internal colleagues and external suppliers.
Main Accountabilities:
Power Platform Management
- Develop, deploy, maintain and support applications and workflows within Microsoft Power Platform (Power Apps, Power Automate, and Power BI).
- Monitor and troubleshoot Power Platform solutions to ensure optimal performance.
- Provide technical support and training for end-users.
- Ensure data integrity and security across the Environments.
Dynamics 365 System Oversight
- Administer and support the company's CRM/ERP system.
- Work with the business to scope, develop and deploy improvements, efficiencies and new developments.
- Ensure data integrity and security within the Dynamics 365 estate.
- Support in the creation of reports and dashboards.
Data Warehousing
- Support the organization's data warehouse, including ETL processes, schema design, and optimization and work with third party service provider to deliver.
- Collaborate with stakeholders to identify and implement data solutions that meet business needs.
- Ensure data accuracy, consistency, and security across systems.
IT Operations and Support
- Monitor and maintain the overall application estate and work with the third-party supplier to ensure uptime and reliability.
- Identify and resolve system issues in a timely manner.
- Collaborate with cross-functional teams to implement IT projects and initiatives.
- Document processes, system changes, and technical troubleshooting procedures.
- Provide data security advice to the organisation for IT applications, PowerApps or integrations to existing systems.
Bachelor's degree in information technology, Computer Science, or related field or equivalent experience.
- 5+ years of experience in IT Operations, including CRM administration, Database administration, PowerApps development or similar role.
Technical Skills
- Proven experience with Microsoft Power Platform (Power Apps, Power Automate, Power BI).
- Hands-on experience with CRM systems, preferably Dynamics 365.
- Strong knowledge of data warehousing principles, ETL processes, and SQL.
- Familiarity with integration tools (e.g., Azure Data Factory, SSIS).
- Excellent troubleshooting, problem-solving, and communication skills.
- Experience with scripting languages (e.g., Python, PowerShell).
- Knowledge of cloud platforms like Azure or AWS.
- Strong understanding of ITIL practices and principles.
Desirable Qualifications
- Certifications in Microsoft Power Platform, Dynamics 365 or Microsoft Fabric.
- Experience with ITIL framework and service management practices.
Key Attributes
- Analytical mindset with a strong attention to detail.
- Ability to manage multiple priorities and meet deadlines.
- Collaborative team player with a proactive approach to problem-solving., Disability Confident
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Competitive salary
- 25 days annual leave (plus Public Holidays)
- Free Scotland-wide rail travel for employees and eligible family members
- Complimentary Caledonian Sleeper tickets annually
- Contributory pension scheme
IT Operations Specialist, Competitive salary
- 25 days annual leave (plus Public Holidays)
- Free Scotland-wide rail travel for employees and eligible family members
- Complimentary Caledonian Sleeper tickets annually
- Contributory pension scheme