Rolling advert: We're continuously reviewing and interviewing applicants weekly for this job posting. We will stop accepting applications when sufficient applications have been received.
Wiltshire Reablement - Empowering Independence
If you are passionate about helping others and eager to advance in the care industry, consider joining our team as a Senior Support Worker. We believe in growing talent from within and offer our staff opportunities like NVQ apprenticeships, providing you with a solid foundation for career progression.
Main duties of the job
Our Support Workers are the unsung heroes, providing crucial assistance to customers in the comfort of their homes post-hospital discharge. Collaborating hand-in-hand with dedicated occupational therapists, we co-develop personalised reablement plans, helping customers achieve their goals in the comfort of their homes. Operating on a rotating schedule, the team is available between 7 am to 10 pm, 365 days a year, ensuring continuous and dedicated support.
As a Senior Support Worker, you will monitor, support, and supervise our dedicated Support Workers, ensuring the delivery of the highest standard of services for our valued customers.
Job responsibilities
To be the lead in a team of reablement workers within a defined geographic area. Provide ongoing monitoring, support, and supervision to reablement support workers. The post holder will ensure that services are delivered to the highest standards, providing robust quality assurance, compliant with all legal and statutory requirements and within an effective and efficient performance management and budgetary framework.
Specific duties and responsibilities:
1. Work closely with occupational therapy staff creating person-centered and CQC compliant reablement support plans.
2. Attend the customer's first visit from the reablement service to introduce the service and support the customer in understanding the reablement approach.
3. Be able to undertake risk assessment and encourage a positive risk-taking approach.
4. Complete risk assessments which may include environmental, medication, and mobility, working with customers and support workers to manage risk and record actions and strategies agreed.
5. Work collaboratively with partners including Health Teams, Care Homes, Care Agencies, and Hospitals.
6. Assist in the provision of appropriate safe care, in accordance with regulations and quality standards.
7. Complete, distribute and monitor paperwork required by CQC registration, ensuring it is thorough and well-maintained.
8. Drive effective and consistent communication between professionals, customers, and their families.
9. Record all reablement contacts accurately and in a timely way.
10. Monitor customers' progress and achievement of reablement goals.
11. Working under the direction of the Team Leader/Registered Manager ensure that the reablement service runs smoothly and efficiently.
12. Report changes in reablement support plan visits to the allocator as soon as practically possible.
13. Provide information, support, and guidance to reablement support workers.
14. Deal effectively with on-call/emergency issues.
15. Participate in transfers of customers requiring further support to another internal team and alternative provider.
16. Positively engage in regular supervision sessions.
17. Monitor the delivery of reablement support in line with the service policy.
18. Have an expert awareness of safeguarding in line with Wiltshire policy.
19. Be an ambassador for the Council and the department at all times.
20. Be able to respond to civil emergencies under instruction.
Person Specification
Experience
* High level of relevant and practical experience acquired.
* An advanced understanding of relevant procedures and working practices.
* Advanced knowledge of specialist function relevant to service area.
* Excellent ICT skills including use of Microsoft applications and specialist systems.
* Significant experience of working with clients and client groups with complex needs.
* Proven ability to carry out client risk assessments.
* Ability to build trust and confidence with clients, client groups, and colleagues.
* Proven ability to deliver training.
Qualifications
* NVQ Level 4 or equivalent significant experience in a relevant field.
* HSE recognised First Aid at Work qualification or willingness to achieve a qualification in first aid.
* Up-to-date knowledge of relevant legislation and guidance in relation to working with, and the safeguarding of, adults.
* Well-developed interpersonal skills and ability to effectively communicate with people.
* Good organisational skills and ability to prioritise tasks.
* Ability to utilise a range of software including electronic social care records.
* Physically fit and able to perform all requirements of the job role.
* Fully fluent in spoken and written English.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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