Summary
This interesting & practical apprenticeship will equip you with a skillset that translates to a real career in IT managed services and Cyber Solution provision. You should be enthusiastic for technology & willing to help people with technical problems.
Wage
£14,722.50 to £23,809.50, depending on your age
National Minimum Wage
We will award pay increases as a result of meeting technical competency milestones.
Training course
IT solutions technician (level 3)
Hours
Monday - Friday, 09:00 - 17:30 with 1 hour lunch.
37 hours 30 minutes a week
Start date
Wednesday 14 May 2025
Duration
1 year 6 months
Positions available
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you’ll do at work
* Networking concepts and diagnostics
* Router configuration and diagnostics
* Wifi Router configuration and diagnostics
* Gain Familiarity with and learn how to implement Vulnerability Checks
* Gain Familiarity with and learn how to implement Cyber Essentials compliance measures.
* Gain Familiarity with and learn how to implement RMM tools
* Be trained to provide 1st and 2nd line IT Support
* Gain familiarity with Cyber Threat Mitigation methods and their implementation
* Become skilled in the implementation and management of Microsoft environments (O/S and Office 365 and associated applications)
* Be introduced to Virtualisation methods
Where you’ll work
CALLIDUS HOUSE
202-204 CIRENCESTER BUSINESS PARK
LOVE LANE
CIRENCESTER
GL7 1XD
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
College or training organisation
CIRENCESTER COLLEGE
Your training course
IT solutions technician (level 3)
Equal to A level
Course contents
* Work at any stage of the solution lifecycle.
* Interpret client requirements.
* Prioritise tasks to work within agreed project plans.
* Ensure resources are used efficiently and responsibly.
* Design solutions to meet client and business requirements.
* Identify technical solutions using creative and critical thinking.
* Install hardware or software, either physically or virtually.
* Search and use different types of data or information sources.
* Test and evaluate performance, functionality, and usability of solutions to ensure compliance with customer and project requirements.
* Deploy and implement solutions, supporting change management practices.
* Create and maintain documentation in accordance with best practice and organisational requirements.
* Support multiple contemporary or legacy solutions to required levels of service.
* Apply organisational policies and legislation in relation to security requirements, privacy, and confidentiality.
* Communicate using a variety of tools and approaches, adapting language for technical and non-technical stakeholders.
* Apply continuous professional development CPD to support their own learning, business needs and technical developments.
* Work at any stage of the solution lifecycle.
* Interpret client requirements.
* Prioritise tasks to work within agreed project plans.
* Ensure resources are used efficiently and responsibly.
* Design solutions to meet client and business requirements.
* Identify technical solutions using creative and critical thinking.
* Install hardware or software, either physically or virtually.
* Search and use different types of data or information sources.
* Test and evaluate performance, functionality, and usability of solutions to ensure compliance with customer and project requirements.
* Deploy and implement solutions, supporting change management practices.
* Create and maintain documentation in accordance with best practice and organisational requirements.
* Support multiple contemporary or legacy solutions to required levels of service.
* Apply organisational policies and legislation in relation to security requirements, privacy, and confidentiality.
* Communicate using a variety of tools and approaches, adapting language for technical and non-technical stakeholders.
* Apply continuous professional development CPD to support their own learning, business needs and technical developments.
Your training plan
* IT Solutions Technician Level 3 Apprenticeship Standard
* In house Training on the job and from commercial courses
* Online BCS Training resources via Cirencester College
Requirements
Essential qualifications
GCSE or equivalent in:
* English (grade 9-4/A*-C)
* IT/ICT (grade 9-4/A*-C)
* Maths (grade 9-4/A*-C)
Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.
Skills
* Communication skills
* IT skills
* Attention to detail
* Organisation skills
* Customer care skills
* Problem solving skills
* Presentation skills
* Administrative skills
* Number skills
* Analytical skills
* Logical
* Team working
* Initiative
* Non judgemental
* Patience
* Physical fitness
* Good listener
* Ability to multi-task
Other requirements
There may be some occasional customer site work as part of your training, but you will be accompanied by a qualified co-worker who will be mentoring you during such visits. A driving licence would be a very useful attribute