Life on the team
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The Technical Resource Group (TRG) specialises in delivering intermediate to advanced desktop installation, configuration, support, and troubleshooting services. Additionally, we provide basic Wintel server installation, configuration, administration, and break-fix solutions.
In this role, youll deliver hands-on technical IT support to one of our key customers, who operate across multiple UK sites. If you have a passion for IT, along with some knowledge of desktop/laptop technologies and Windows operating systems, this could be the perfect opportunity for you!
Were committed to investing in your development through training and industry-recognised accreditations, helping you take your skills to the next level. Plus, at Computacenter, youll discover a wealth of opportunities to grow your career even further.
What youll do
* The role will be based onsite at one of our clients offices
* Provide basic to intermediate level desktop installation
* Configuration, support and troubleshooting services in the Wintel environment
* Providing basic desktop support, offering simple fixes and fixing known errors
* Provide effective and efficient customer service to the customer
* Communicate with the customer keeping them informed progress to avoid escalations
* Becoming hardware and software skilled and accredited through the appropriate vendor training programmes.
What youll need
* An understanding of desktop/laptop technologies and windows operating systems
* Desire to further your career in desktop support in a corporate setting
* To be eligible for SC clearance
* Customer focussed, happy to provide great service to users in a professional environment
* Adaptable and welcoming of change and communicating change to customers
* Great customer facing skills with the ability to build rapport with customers at all levels
* Ability to develop technical skills.
Additional information
Locations: Brecon, Bristol, Helston, Plymouth and Yeovilton
Hours: 37.5 per week (24x7 shift rotations/on call)
Role Type: Permanent
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