Summary
Weekend role - this role covers a wide range of admin responsibilities and will broaden a skill set. There is a lot of support to ensure the correct applicant will succeed in all aspects of the role. The key object of this role is to provide effective administrative and reception support to the General Manager and Care Home.
Annual wage
£8,561.28 a year
Hourly rate will increase upon successful completion of the apprenticeship.
Training course
Business administrator (level 3)
Hours
Hours: 8am to 5pm/9am to 6pm. Lunch: 1 hr unpaid Working days: Saturday and Sunday - every weekend of the month except one weekend (16 hours) which can be worked across 2 weekdays instead.
16 hours a week
Possible start date
Monday 17 February
Duration
1 year 11 months
Positions available
1
Work
As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.
What you’ll do at work
* Manage reception desk
* Filing
* Answering phone calls and directing them to correct departments
* First point of contact with relatives
* Liaising with professionals’ bodies
* Auditing staff files
* Contract administration for residents
Where you’ll work
344 London Road
Charlton Kings
Cheltenham
GL52 6YJ
Training
An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.
College or training organisation
REWARDS TRAINING RECRUITMENT CONSULTANCY LIMITED
Your training course
Business administrator (level 3)
Equal to A level
Course contents
* Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
* Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
* Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
* Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
* Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
* Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
* Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
* Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Your training plan
Training provided by the employer takes place in the work place during usual working hours.
Training provided for the qualification by the apprenticeship training provider takes place during working hours - the meetings would be agreed for the non-weekend working days applicable to this post.
More training information
Rewards Training has 35 years experience of delivering high quality training and support for apprentices in relation to their goals. The training is delivered remotely, 1-1, via Teams. The trainer meets with the apprentice every 4-6 weeks approximately.
If the successful applicant has not yet achieved Level 2 maths and/or English, the training to reach this required level can be provided alongside the apprenticeship training.
Requirements
Desirable qualifications
GCSE in:
* English Language (grade C/4)
* Mathematics (grade C/4)
Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.
Skills
* Communication skills
* IT skills
* Attention to detail
* Organisation skills
Other requirements
If you can offer a caring personality, smart appearance, approachable and you are a good listener with a positive attitude then please consider this role. Our recruitment is being supported by Rewards Training and they will be the first point of contact with applicants.