INTERNAL APPLICANTS MUST APPLY VIA MYSELF
This vacancy is internal and open to applications from employees of North Lanarkshire Council and Associated Employers* only. The "Apply now" button is not activated for this role. Please log into your MySelf account for further instructions on how to apply as an internal candidate.
*Fusion Assets, NLP LLP
NLC7 £30, - £33, (Pro Rata) (plus appropriate payment for non-core hours and night shift working)
Based within the Community Alarm Service in Motherwell you will be part of a team handling calls from service users across North Lanarkshire. This role requires you to be an effective communicator and have the necessary skills to enable you to assess the needs of callers, ensuring they are provided with the appropriate support which can include mobilising Home Support staff where necessary. As essential aspect of this role is ensuring that information is accurately recorded on the service database and relayed appropriately to those involved in the care and support within the service users’ in their homes. You will also be involved in the provision of statistical information and updating and maintaining service user records.
You should be able to demonstrate that you are an effective communicator and have previous experience working with people. The ability to prioritise your workload with minimum supervision is essential as is the requirement to have good IT skills which able you to update and extract information from different systems. A HNC or SVQ Level 3 in Social Care is desirable.
This post requires the successful applicant to be able to work as part of a rotational shift pattern which includes day, back and night work patterns on a 4 on / 4 off basis.
The successful applicant will be subject to a standard criminal conviction check through Disclosure Scotland.
This post is temporary until 26/06/25.
Working here at North Lanarkshire Council
If you’re considering a career with us, you’ll be keen to know what’s in it for you. We have a great package of benefits available, from health and wellbeing to finances and family. This includes 27 days annual leave and 6 public holidays*, and a wide range of benefits available to you, find out more at work well NL. We also have a full package of learning and development through our learning academy LearnNL to help you reach your full potential and further your career.