Employer: Cardiff and Vale University Health Board
Employer type: NHS
Site: St David's Children's Centre
Town: Cardiff
Salary: £22,720 per annum
Salary period: Yearly
Closing: 17/09/2024 23:59
SPOA Call Handler and Administrator
Band 2
WHO WE ARE:
Cardiff and Vale University Health Board is one of the largest Integrated Health Boards in the UK, employing over 17,000 staff and providing over 100 specialist services. Serving a population of around 500,000 people living in Cardiff and the Vale of Glamorgan, we are focused on the health and care needs of our local population whilst also working with our partners to develop regional services.
Our mission is “Living Well, Caring Well, Working Together”. We have recently refreshed our strategy, Shaping Our Future Wellbeing, which sets out the Health Board’s Vision for improving the health and wellbeing of the populations we serve by 2035 through the delivery of our strategic objectives.
We are a values-driven organisation and our goals will only be realised if our values are at the heart of everything we do. Our values are:
* We are kind and caring
* We are respectful
* We have trust and integrity
* We take personal responsibility
As an organisation we strongly believe that it is vital our leaders exhibit the behaviours and values that we expect from all our staff.
Job overview
Cardiff and Vale Health Board has an exciting opportunity within the Children, Young People and Family Health Services Directorate. We are seeking a highly motivated individual to join our Single Point of Access Team which acts as the front door to wider services within Emotional Wellbeing and Mental Health.
The successful candidate should have an understanding and knowledge of administrative duties and pride themselves on delivering high quality work whilst delivering effective and efficient administrative support to the team.
Main duties of the job
The SPOA Call Handler and Administrator will provide a comprehensive call handling service and ad-hoc administration support service to the services supported by the Single Point of Access function. This will include dealing with queries from service users, inputting and updating data relating to children, young people and their families, working with clinicians and partners for the service delivery and providing excellent customer service.
The post holder will be the initial point of contact for both staff and the general public and will also be key in the timely processing of referrals onto the electronic patient record system.
The ability to speak Welsh is desirable for this role: Welsh and/or English speakers are equally welcome to apply.
Person specification
Experience
* Previous office/call handling experience
* Experience of working in a patient or public environment
* Experience of IT packages
* Experience of working within a team
* Previous NHS experience
* Experience of using Electronic Patient Record Systems i.e. Paris, PMS
Qualifications
* Educated to GCSE Level
* IT Qualification
Skills
* Good communication skills, both verbal and written
* Ability to work within a busy environment
* Understanding the awareness of confidentiality
* Confident in the use of IT packages
MANAGING YOUR APPLICATION:
We are committed to promoting inclusion, where all staff have a sense of belonging. We welcome applications from everyone and recognise the need for our workforce to represent the diversity of the population we serve.
Applicants are invited to apply in Welsh. Any application submitted in Welsh will not be treated less favourably than an application made in English.
The UHB reserves the right to close this vacancy after 24 hours if a large number of suitable applications are received. Therefore, we encourage early applications to ensure consideration for this post.
Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form.
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
#J-18808-Ljbffr