Job Description
Customer Order Processor (Engineering / Construction)\n\nNottingham\n\n£28,000 - £32,000 + 24 days holiday + training + benefits + pension \n\nAre you an experienced and capable customer services professional with experience of processing orders for technical equipment looking to work for a leading provider of products and services into the construction industry?\n\nAre you looking to progress you career and move into management with a growing and stable business?\n\nWould you like to work closely with Engineers and clients to manage multiple interesting and complex Engineering projects with a lively company that really values its employees?\n\nOn offer is a role within a modern M&E consultancy that is family run and focused on continuous improvement that will provide excellent training and actively encourages career development and progression.\n\nYou will provide excellent customer service through effective communication as orders are received via phone calls and emails and handle a high volume of activities whilst being able to process information accurately whilst remaining focused. You will also be trained to be able to advise customers about the products services available.\n\nThe Role:\n\nHandle a high volume of customer enquiries via phone calls, email and through the web.\nUnderstand customer requirements and process orders accurately and efficiently to enhance the customer experience.\nAddress customer questions regarding our products and services.\nBe compassionate regarding customer queries or complaints making every effort to resolve problems satisfactorily.\nWork with customers to minimise small orders and reduce the number of deliveries to the same site\nMaintain accurate customer account details.\nProvide effective communication with customers, colleagues and 3rd parties to ensure successful outcomes with a "Right First Time" mentality.\n The Person:\n\nExcellent attention to deal and a great communicator with customer service and order processing experience\nExperience within a technical product or engineering businessIf you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.\n\nKeywords: Customer Service Executive, Order Processing, Customer Service Co-ordinator, Project Administrator, Engineering Administrator, Engineering Co-ordinator\n\nBBBH18390\n\nIf this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.\n\nErnest Gordon Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job, you accept the T&C's, Privacy Policy and Disclaimers which can be found at our website