Customer Service Representative, Holmeswood
Salary: Competitive, dependent on experience
Hours: Flexible Hours, Monday - Friday, 5 Hours per Day or Full-time for the right person
The Company: My client is a well-established, growing small business based in Holmeswood, specialising in bespoke, handcrafted furniture and home accessories. Known for their high-quality craftsmanship and commitment to delivering exceptional customer service, they are now looking to expand their friendly team.
Due to continued growth, my client is seeking a dedicated Customer Representative to play a key role in supporting customers and ensuring the smooth running of daily operations. This is a fantastic opportunity for someone with strong interpersonal skills to join a supportive team where your efforts will be truly valued.
The Benefits:
* A supportive and friendly work environment within a growing, dynamic business.
* Competitive salary and generous holiday allowance.
* Opportunities for training and career development.
* The chance to play a key role in a small, successful team where your contribution makes a real difference.
The Role:
As a Customer Representative, you will be the face of the business, delivering excellent service to customers and ensuring their needs are met from enquiry to purchase.
The Responsibilities:
* Handling customer enquiries via phone, email, and in person with a friendly, professional approach.
* Providing product information and advice to help customers choose the right solutions for their needs.
* Processing and managing customer orders with a high level of accuracy.
* Maintaining up-to-date and organised customer records in the company's systems.
* Resolving customer queries or issues promptly, ensuring customer satisfaction at all times.
* Supporting the wider team with administrative tasks and contributing to a positive, collaborative work environment.
The Ideal Candidate:
* Strong communication skills, with the ability to interact professionally and build rapport with customers.
* A customer-first attitude, with a passion for delivering outstanding service.
* Excellent organisational skills and attention to detail.
* Ability to manage multiple tasks effectively in a busy environment.
* Previous experience in a customer service or administrative role is desirable but not essential.
* A positive, proactive mindset and a willingness to work as part of a team.
Additional Requirements:
You must have the Right to Work in the UK and be able to easily commute to the location. Ideally, we are looking for someone with a driving license.
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