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At Flying Spares, you’ll be working within a fast-paced, challenging environment, where you’ll be encouraged to push boundaries and challenge convention. As an automotive manufacturer, you’ll have the opportunity to work within a business environment and grow with the company.
The Apprenticeship Programme is designed to train and develop you in a way that enables you to learn the core elements of your job role using advancing technology as well as fostering an exceptional level of customer service.
Duties will include:
* Working with customers to meet their requirements and giving advice on additional parts and services
* Matching orders against stock items and sourcing parts, while offering competitive prices
* Working as a team and independently to reach set goals and KPIs
* Delivering fantastic customer service while remaining efficient and focused on your tasks
* Incoming and outgoing call handling, face-to-face transactions, and IT-based communications
* Managing goods in and out
* Working with suppliers, placing orders or returns and processing paperwork accurately
* Maintaining a high level of customer service at all times and remaining courteous and polite to customers
Vacancy Information
Monday - Friday, 8.00am - 5.00pm, with a 30 min lunch.
40 hours per week
Minimum requirements include:
* Customer care skills
* Analytical skills
* Logical thinking
* Initiative
* Non-judgmental attitude
Candidates will work towards achieving Level 2 Customer Service Practitioner apprenticeship standard. They will also be required to study towards achieving Level 2 maths and English functional skills if they do not already hold equivalent qualifications.
Standard Training will include:
* Nationally recognised qualifications
* IMI level 2 Certificate in Customer Service for the Automotive Industry
* ATA Accreditation
* Regular in-dealer review and assessment visits
* Functional skills if needed
* Possible permanent position upon completion of the apprenticeship.
* On completion of the apprenticeship, the average salary of a parts and service advisor is anywhere between £22k-£28k.
Employer Information
Flying Spares was formed in 1995 by Ben and Lucy Handford. Since then, the business has grown and developed almost beyond recognition and now offers an unrivalled choice of spare parts - New (Genuine & Aftermarket), Reconditioned, and Recycled - for every Rolls-Royce and Bentley model built since 1946. We became proudly Employee Owned in February 2020, a momentous development for Flying Spares. In 2009, we became members of the prestigious Rolls-Royce & Bentley Specialists Association (www.rrbsa.co.uk). As the first member company concentrating exclusively on the supply of parts (rather than the restoration of cars), we were particularly proud to become accepted. Having sat on the Board of Directors for a number of years, Ben stood as Chairman of the RRBSA between 2018 and 2021.
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