Are you an experienced administrator with excellent administration and communication skills along with excellent customer service?
We are looking for a full-time Administrator to join the friendly team at i-Rock Horsham District based in Horsham Youth Centre in Horsham.
This is an interesting and varied position that would suit an experienced administrator who is looking for a challenging and rewarding role. The post holder will be motivated and flexible, be able to work well within a team and able to organise their own workload. Good time management skills and being able to prioritise tasks is essential as is having good attention to detail.
Excellent communication and listening skills are required for this role, along with organisational and problem-solving skills. IT skills, accuracy, flexibility, and the ability to work as part of a team are all essential for this role.
You will need to demonstrate a professional and confident telephone manner, and be able to liaise effectively with other teams and agencies and members of the public. You will also need to have the ability to deal sensitively with people who may be distressed.
This is a busy position, and the successful candidate will provide excellent administration and secretarial support to our team.
Main duties of the job
This role is to provide a comprehensive range of administrative services to the i-Rock team. To liaise with other services and to respond effectively to enquiries from the general public, service users, and other agencies.
Tasks include taking telephone enquiries from service users, diary management; arranging appointments; correspondence; email management; spreadsheet management; data inputting; minute taking, working alongside and providing admin support to the i-Rock team.
A good working knowledge and experience of using Microsoft Word, Excel and Outlook is essential.
About us
We are a busy, friendly and caring team, based at Horsham Youth Centre in Horsham. We provide secretarial and administrative support to a variety of clinical staff across West Sussex.
As part of our commitment to quality and professionalism, the Trust ensures that all new staff undertake a thorough induction programme. Additional training will be provided at local level and full support is always available as part of ongoing growth and development.
Job responsibilities
You will require excellent interpersonal skills for effective communication with service users and the multi-disciplinary team, which consists of Team Lead, Managers, a Mental Health Practitioner and Project Worker.
This is a full-time role, 37.5 hours per week, Monday to Friday, 9am to 5pm.
Please read Job Description and Person Specification attached for more details.
Person Specification
Qualifications
* Good standard of secondary education; GCSE at Grade C or above or equivalent
* RSA 3 or equivalent experience and evidence of further practical experience or equivalent
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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