Company Description
Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit .
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS
Job Description
As our next Front Office Team Member, you will:
1. Take care of guests from their arrival through to their departure
2. Contribute to guest satisfaction at all times by providing high quality services throughout their stay
3. Handle any guest complaints and/or remarks; provides a response as soon as possible
4. Carry out all operations concerning guest arrival and departure in compliance with internal procedures
5. Inform guests about the formalities, any special conditions relating to their stay and the services available
6. Handle phone calls
7. Apply the procedures of internal audit
8. Pass on information as necessary to other departments (floor staff, technical etc) and to other members of the front desk team
9. Ensure that all guest documentation is up-to-date and available
10. Make the update of the information
11. Handle reservations
As part of our team you can have:
1. Free night stays in our UK hotels and 50% discount in any Accor Restaurant (T&C Applies)
2. Discounted hotel rates all over the world in Accor Hotels
3. Continuously learn and develop yourself with our Accor Academy
4. Support your wellbeing in your professional and personal lives
5. Grow your experience anywhere. Explore limitless opportunities across 5000 hotels in over 100 countries
6. Participate actively in initiatives to build a more inclusive and sustainable world
7. And many more benefits and perks: Our objective is simple: make you grow and give you the spark to unleash your personality
Qualifications
1. Prior experience working with Opera or a related system is preferable
2. Fluency in English
3. Customer Service
Additional Information
Ready to discover more? Get in touch with us. We would love to hear from you.
One more thing…
By working at the Novotel London Excel you will be part of the Accor network, worldwide hospitality leader. With us, you can be all you are, work with purpose, grow, learn, enjoy and explore Accor’s limitless opportunities. Discover our Talent stories at heart-of-hospitality.com or on Instagram @heart.of.hospitality.
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent, creating an environment where everyone feels they belong.
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