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Please note that this is a full-time role working Monday to Friday, 9 to 5 on a 35-hour permanent contract.
From rotas and timesheets to being the first point of contact for new residents looking to live with us, the Front of House Manager at Bowbridge Court is a varied and busy role. We seek a dynamic, enthusiastic individual with a keen eye for detail who thrives in a busy environment.
This position requires a dedicated administrator with strong relationship-building skills and a desire for a challenging yet rewarding career. No prior care experience is necessary; we provide comprehensive training to help you succeed and effectively communicate what makes our homes great places to live. As our business grows, there are opportunities to expand your role, and we support your development.
Ideal Candidate:
* Ownership Mindset: Proactive, takes initiative, committed to excellence, and pride in high-quality work.
* Customer-Focused: Passionate about helping others, excels in customer care, friendly, empathetic, and an advocate for residents and relatives.
* Administrative Skills: Highly organized, detail-oriented, efficient multitasker, ensuring smooth operations.
* Relationship Builder: Excellent interpersonal skills, enjoys building relationships, positive attitude, strong communicator.
* Sales Savvy: Basic understanding of sales principles, enthusiastic about contributing to business growth.
About HC-One:
At HC-One, kindness is more than a word. It is a core value that guides our care, supporting residents to lead their best lives.
We embody five key qualities in our team: Kindness the HC-One Way: We are curious, compassionate, creative, courageous, and reliable. We foster inclusivity, ensuring everyone feels valued and able to be themselves.
Our dedicated colleagues strive to deliver outstanding care and support their professional growth through career pathways, CPD, and postgraduate programs. HC-One invests in its staff with opportunities for progression into regional and national roles.
Safeguarding is everyone's responsibility. You must recognize signs of abuse, harm, or neglect and know how to act. All staff attend safeguarding training and are trained to report concerns appropriately.
We offer full training and a range of benefits, including:
* Higher-than-average pay rates
* Paid Enhanced DBS/PVG
* Free uniform
* Company pension scheme
* 28 days annual leave including bank holidays
* Life assurance
* Learning and development opportunities
* GP online service
* Learning from experienced colleagues
* Colleague discounts
* Employee Assistance Programme for wellbeing support
* Purpose-built luxury home environment
* Free onsite parking and good transport links
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