Job Overview Support People. Empower Change. Be PROUD. Are you ready to make a real difference? Our Boulevard Supported Living Service provides 24-hour support to adults with complex mental health needs, mild learning disabilities, and substance misuse histories. Clients are from diverse backgrounds and age groups, making this a varied and rewarding role. We’re looking for caring, resilient, and enthusiastic individuals who are passionate about helping others live independently. Many of our clients have experienced significant life challenges, and your support will help them build confidence and lead meaningful lives. As a Support Worker, You Will Deliver person-centred, practical support tailored to individual goals. Promote emotional wellbeing, structure, and community inclusion. Support with social engagement, daily living, and life skills. Work closely with professionals including CMHT, IST, substance misuse services, GPs, and social workers to deliver joined-up support. Why St Anne’s? We’re one of the North’s leading charities, supporting 2,000 vulnerable adults across specialist residential, supported living, and outreach services. Our PROUD values (Person-Centred, Respectful, Open, Understanding, Dedicated) are at the heart of everything we do. Join us and help others live their best lives—while building a rewarding career of your own. Main duties of the job Person-Centred Work alongside clients to create and update tailored support plans that reflect their goals, preferences, and values. Regularly review and adapt plans to meet changing needs, always keeping the client’s voice at the centre. Respectful Support clients to live independently, promoting dignity, choice, and control. Encourage involvement in household tasks, community activities, hobbies, and informal learning. Accompany clients to appointments and social outings aligned with their interests. Open Communicate openly and professionally with clients, colleagues, and external professionals. Be consistent, reliable, and build trusting relationships by always doing what you say you will. Understanding Use trauma-informed approaches to support clients through emotional distress or challenging behaviours. Maintain a calm, non-judgemental presence and promote a safe, supportive environment. Dedicated Maintain accurate and timely records, including daily notes and updates to support plans, with client involvement wherever possible. Work closely with external professionals including CMHTs, substance misuse services, and GPs to ensure joined-up, holistic support. Every day is an opportunity to empower someone to feel safe, valued, and in control of their journey toward independence. Working for our organisation St. Anne's wants to reward its employees for their hard work. Employee benefits include; Rising annual leave each year to a maximum of 33 days (including statutory holidays) 24 Hour Employee Assistance Programme Continuous opportunities for ongoing training and career development Cycle To Work scheme Refer A Friend recruitment initiative Flexible working opportunities (where applicable) upon successful completion of probation period Group Personal Pension Scheme Discounted income protection scheme Free car parking at most services Free life assurance cover Detailed Job Description And Main Responsibilities At Boulevard, we support adults with complex mental health needs, mild learning disabilities, and substance misuse histories, all of whom have full capacity and are supported to live independently in a non-CQC registered supported living environment. Role We’re looking for individuals who bring creativity, empathy, and a can-do attitude to the role – those who embody our PROUD values: Person-Centred, Respectful, Open, Understanding, and Dedicated. Essential Qualities & Responsibilities A willingness to provide appropriate support tailored to each client’s goals and aspirations, in line with their person-centred support plan. An understanding of how to support individuals with complex needs in a way that promotes independence, dignity, and autonomy. Ability to maintain accurate written records, including daily notes, risk assessments, and incident reports, with involvement from the client wherever possible. Comfortable undertaking a variety of domestic, practical, and emotional support duties, including supporting clients to access the community, maintain tenancies, attend appointments, and engage in meaningful activities. Physically able to meet the general demands of the role – such as using stairs or working night shifts – with reasonable adjustments considered in line with the Equality Act. Willingness to use IT systems confidently (such as Word, Outlook, and basic databases), with training provided as required. A strong team player, who can communicate effectively with colleagues, external professionals (e.g. CMHT, IST, substance misuse services, GPs, and housing teams), and where appropriate, families or informal carers. A full UK driving licence is desirable but not essential. At Boulevard, we don’t just support people — we empower them to thrive. If you're passionate about making a real difference in a respectful, forward-thinking environment, we’d love to hear from you. Person specification Experience Essential criteria Able to work variety of shifts - Including weekends, BH's and covering nights when required Desirable criteria Experience in Social Care Mental health experience Essential criteria Mental Health St. Anne’s is working to actively promote equality, diversity and inclusion. We want people from underrepresented groups such as disabled, black and ethnic minority, Lesbian, Gay, Bi, Trans, and non-binary (LGBTQ) communities to apply for all our roles. St. Anne's is a Disability Confident employer. We are actively working to recruit and retain people with disabilities and long-term health conditions into our work force. If you are an applicant who has a disability, you will be offered an interview if you meet the essential criteria for the job. Please contact recruitment on 0113 243 5151 opt 3 if you require any reasonable adjustments. Employer certification / accreditation badges Applicant requirements This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service. Documents to download Support Worker JD (PDF, 328.6KB) Apply online now Further details / informal visits contact Name Kirstie Akrill Job title First Line Manager Email address kirstie.akrillst-annes.org.uk Telephone number 07790551628