Head of Mortgage Servicing
Ou client in the Specialist Lending Sector is seeking a motivated and experienced Head of Servicing to join our Mortgage Servicing team. The ideal candidate will oversee the daily operations of the team, ensuring compliance with industry standards and company policies while providing exceptional support to our customers. The ideal candidate will have:
* Previous experience in loan servicing with an in-depth knowledge of mortgage servicing processes and arrears management;
* Strong leadership and team management skills, with the ability to coach, motivate, and develop team members;
* Excellent communication abilities;
People Related Tasks
1. Lead and supervise a team of customer servicing specialists, providing guidance and support to achieve team objectives.
2. Foster a positive and collaborative work environment to enhance team performance and morale.
3. Develop and maintain effective relationships with internal stakeholders, including senior management and colleagues.
4. Collaborate with internal teams, including underwriting risk, compliance and finance, to address customer needs effectively.
5. Develop and maintain effective and collaborative relationships with external parties such as brokers, valuers, third party servicing provider and solicitors.
6. Attend regular team meetings to discuss progress on targets and business priori...