Technical Customer Services Advisor ChessingtonPermanent, Full Time, 38.5 hours per week The Technical Customer Services Advisor will be a key member of the technical support team, responsible for resolving technical aftersales issues, from warranty claims to operational concerns. This role requires excellent problem-solving skills and a customer-focused mindset to provide effective solutions for our global customer base. Job Description: Handling technical phone calls/emails from our worldwide customer base as well as internal departments and providing solutions using the internal knowledge base Process all warranty claims & tracking progress to a successful conclusion. Accurately maintain the CRM system As part of a team be responsible for stock management & rotation in warranty warehouse Managing and tracking of all outsourced repairs. Participate and contribute to team meetings and other company events across the organisation including occasional work at exhibitions or installations. To take reasonable care for health and safety of themselves and others who may be affected by their acts or omissions. To ensure that work area is kept clean, tidy and free of hazards and that good housekeeping is maintained at all times. Ensure all gaming products are fully compliant and machines are correctly labelled. Personal Attributes: Self-motivated with strong resilience and persistence. Results-driven, committed, and trustworthy. Reliable, with excellent time management and punctuality. Essential Criteria: Minimum of 1 year of experience in a customer-facing environment or technical call centre. A strong interest in technology and electronics. Proficiency in troubleshooting basic technical issues. Familiarity with Windows and MS Office applications. Excellent verbal communication skills and confident telephone manner. High level of initiative with strong teamwork and collaboration skills. Excellent organisational, problem-solving, and communication abilities.