This is a great opportunity for you to develop your IT career, if you have a background in or a passion for technology, we'd love to hear from you. You'd be joining our small, experienced standard support team in a 1st line support role working in a fast-paced environment where you will gain experience and exposure to a variety of challenges and problems that will build your expertise. About the role Working in Standard Support 1st Line/Service Desk Team: This team provides initial triage and where appropriate 1st line fix of all tickets/support requests received by DDaT Service Desk. this may be done in person at the Service Desk - speaking to staff/students who walk up to the desk with a query, or responding to tickets and engaging with remote support session on a user’s device this may be done from home (where team staffing levels support option for hybrid working) As part of our small supportive team of 8 first line analysts, you will be supporting administrative, teaching, and learning activities across the university. Your key activities will include: Rectifying faults and providing advice on a wide range of hardware including audio visual equipment, operating systems, and software. Assisting with the build and deployment of DDaT supported equipment to teaching/learning spaces, meeting rooms and offices as needed Helping to develop our knowledge base and self-help guides Work on projects/small works as required and as staff resource allows. This role is offered on a full time (36.5 hours per week) permanent basis. About you You will be interested in developing your career within IT and AV and enjoy problem-solving software and hardware issues as well as getting hands-on in delivering great support. You will also have: Previous experience of supporting IT or Audio-Visual hardware, software, and services. Confident user of Microsoft Office products and able to provide advice and support on these products. Familiarity with using and supporting multiple operating systems, such as Microsoft Windows, Mac OS, and mobile operating systems. Be self-motivated. Be able to work alone, in a team or with your peers. Have excellent interpersonal skills, Enjoy working in a customer facing fast paced customer facing environment and be able to multitask and prioritise effectively. For an informal discussion about this role, please contact Sherilyn Elmes, Principal Service Manager (Standard Support) on ccssrebath.ac.uk or Tim Jones, Service Manager (1st Line Standard Support) or Tim Jones tj411bath.ac.uk What we can offer you: a very generous employer contributory pension scheme generous annual leave allowance with an additional 5 discretionary days so that you can enjoy a positive work life balance we are a family-friendly University and with an increasingly agile workforce, are open to flexible working arrangements an excellent reward package that recognises the talents of our diverse workforce a wide range of personal and professional development opportunities a number of support options available for new and existing staff to help with the cost of some immigration expenses which you may be eligible for: Relocation allowance, Visa Reimbursement, Interest-Free Loan. Find out more about our benefits. We consider ourselves to be a university where difference is celebrated, respected and encouraged. We have an excellent international reputation with staff from over 60 different nations and have made a positive commitment towards gender equality and intersectionality receiving a Silver Athena SWAN award. We truly believe that diversity of experience, perspectives, and backgrounds will lead to a better environment for our employees and students, so we encourage applications from all genders, backgrounds, and communities, particularly from under-represented groups, and value the positive impact that will have on the university. We are committed to maintaining a safe and secure environment for our students, staff, and community by reinforcing our Safer Recruitment commitment. We are very proud to be an autism friendly university and are an accredited Disability Confident Leader ; committed to building disability confidence and supporting disabled staff. Find out from our staff what makes the University of Bath a great place to work. Follow us UniofBath and UniofBathJobs on Twitter for more information. please note the job title IT Support Technician / Service Analyst is for advertising purposes only. Your job title if successful in this position will be Service Analyst (1st Line Support). Closing Date: 24 Feb 2025 Department: Management, Specialist and Administration Salary: £26,038 to £29,659