Responsibilities
The key purpose of this role is to support Bloom Cafe. As a Barista, you will be responsible for preparing and serving high-quality coffee and beverages to our customers, creating a warm and welcoming atmosphere, and ensuring a clean and organised workspace.
Key Deliverables
1. Greet customers with a friendly and positive attitude.
2. Take customer orders and prepare coffee and espresso-based drinks, such as lattes, cappuccinos, and americanos.
3. Serve baked goods, snacks, and other menu items as requested by customers.
4. Maintain a clean and organised workspace, including coffee machines, countertops, and the café area.
5. Ensure the proper handling of cash and credit transactions, and provide accurate change when necessary.
6. Communicate effectively with customers and team members to ensure high-quality service.
7. Assist in restocking and organising inventory, including coffee beans, syrups, and other supplies.
8. Follow all food safety and hygiene procedures.
9. Ensure customer satisfaction by addressing inquiries, making recommendations, and resolving concerns in a professional manner.
10. Follow all safety and health regulations and company policies.
Core Behavioural Competencies
1. Works well with all fellow team members and seeks opportunities to support and serve them.
2. Seeks to adopt a positive attitude to change, even when it is not fully understood.
3. Always seeks to demonstrate high levels of commitment and flexibility.
4. Regularly asks for feedback and looks for opportunities to learn from others and continually improve their work.
5. Shows awareness and respect for different viewpoints. Keeps going, even when it is hard, but seeks appropriate help when necessary.
Essential Skills, Experience & Knowledge
1. Previous experience in a coffee shop, café, or food service environment is a plus but not required.
2. Passion for coffee and customer service.
3. Strong communication skills and a friendly, approachable demeanour.
4. Ability to work efficiently in a fast-paced environment.
5. Basic math skills for handling transactions and making change.
6. Ability to work as part of a team and support a positive work environment.
7. Flexibility to work various shifts, including weekends and holidays.
Desirable Skills, Experience & Knowledge
1. Ability to lift and carry items up to 30 lbs (e.g., coffee bags, milk containers).
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