To act as team leader for clinical staff To be responsible for clinical and non-clinical management of a ward area Key Performance Areas Operational Responsibilities 1.1 Responsibilities for establishing and maintaining communication and relationship both internally and externally. 1.2 Establish and maintain effective communication and foster good working relationships with all multidisciplinary teams, both internal and external. 1.3 Provide and receive complex and / or sensitive information from patients and staff. For example, breaking bad news to patients, giving complex information about procedures and their outcomes, dealing with performance issues, holding staff meetings. Able to support and talk to distressed patients, visitors, and staff members. 1.4 Responsible for cascading information to ward staff and chairing staff meetings from which minutes are provided. 1.5 Make use of electronic internal / external mail and Internet systems as appropriate and necessary. 1.6 Deal effectively with comments, complaints, or incidents that affect staff and users of the ward in accordance with complaints, risk management, or human resources procedures. 1.7 Escalation of any factors which may adversely affect patient care or service provision. 1.8 Report all serious incidents to the appropriate Manager/Director within 24 hours; these include Never Events Knowledge Skills & Experience (also see person specification) 2.1 Be knowledgeable about the specific care requirements of patients who may attend the area. 2.2 Be knowledgeable about current infection control procedures and policies and ensure all staff, patients and visitors adhere to these at all times. 2.3 Be knowledgeable about the risks of infection and take responsibility for minimising cross infection within the clinical environment, assist in giving information and placing patients appropriately. 2.4 Be knowledgeable about all aspects of Acute Medical and Same Day Emergency Care. 2.5 Ensure that patient care is evidence based and that the patients journey is streamlined. 2.6 Use a wide range of knowledge in determining at the time of assessment or admission, the most appropriate and safe patient pathway. 2.7 Identify, assess, and act accordingly at any point on the pathway including discharge when patients are no longer meeting the agreed appropriate and safe patient pathway. 2.8 Assess and act upon potential problems or issues to ensure a safe, effective environment for staff, patients, and visitors. 2.9 Identify, analyse, and act upon staff situations when there is conflict and / or deviation from Trust or local policies and procedures. 2.10 Identify, analyse, action and discuss as appropriate any change management issues that arise. Planning and organisational skills 2.11 Assist in planning of duty rotas or alter planned rotas to ensure maximum service delivery, standards of patient care, human and resource management. Use e-rostering as it becomes available. 2.12 Assist by utilising available resources to ensure safe and effective patient care e.g. periods of unplanned staff absence and / or equipment failure. 2.13 Be aware of Trust financial position and target objectives and ensure that ward area is as effective as possible in meeting these objectives. 2.14 Work with the multi disciplinary team to streamline care and shorten patient length of stay. 2.15 Work with the multi disciplinary team towards protocol led discharge for suitable patients. 2.16 Participate in Directorate/Departmental meetings where appropriate 2.17 Be involved in practice development and patient experience issues.