Join us as a Revenue Analyst at The Dorchester, recently recognised as one of The Sunday Times Top 10 Best Places to Work for in 2024. We continually strive to build and nurture a culture where inclusiveness is part of our DNA, reflected in our values of passion, personality, respect, working together, and creativity. We believe that a variety of perspectives enriches our culture and drives our success.
We care about your career and are proud to have the absolute best people in the industry.When you join us as a Revenue Analyst at The Dorchester, you will have a unique opportunity to excel in your field. You will learn from your fellow Legends and our award-winning learning academy to achieve the highest standards in craft, service, and leadership.
What youll do
As a Revenue Analyst, you'll enjoy your work and take pride in delighting our guests and be responsible to:
* Assist Revenue Team to develop revenue management concepts and practises across the three UK Dorchester Collection properties
* Produce daily, weekly and monthly reports for each hotel, ensuring data accuracy and consistency of delivery. Flag and escalate any data quality issues
* Review daily the bookings made yesterdayto ensure the selling strategy is being maintainedand monitor any cancellations that may also impact the selling strategy
* Assist the hotels with any other ad hoc reporting needs for various projects in F&B and Spa.Daily review of all business on the books for the current month and the following 3 months and highlight any peaks and troughs where necessary
* Be the gatekeeper on all inventory availability, making sure rooms are not held out of order, blocks have been picked-up or released and anticipating any wash of business by keeping a close eye on business on the books.
* Load/Amend rates in Opera, Nexus and SynXis as required
* Constantly seek to improve and automate our reporting, contribute to updating, designing and creating new or improved dashboards as business needs evolve and new tools are implemented
* To keep up to date on all competitor activity and communicate this information to the revenue team (pricing, offers, etc)
* Ensure the Groups Pricing Tool is updated. Ensure that the Revenue Team updates the selling strategy after every data update.
* Review daily the groups transaction report to ensure all revenues are entered correctly and highlight or correct any discrepancies
* Accurate analysis and tracking of market segments, geographic, channel, and key account/agent production in order to check effectiveness of pricing strategies and performance to forecast/budget.
* To act as a communicator and knowledge expert for all revenue management issues
* Make sure rate parity at all time in all booking channels ensuring a consistent hotel pricing/yield strategy across all segments.
* Proactively highlight any unusual pattern or change in trends and provide analytical support to Revenue Team to investigate and conduct detailed analysis
* Update IDeaS RMS system with Budget and Forecasts changes
The items shared are the essence of a day in the life of a Revenue Analyst, but well make sure you are provided with specifics on how we care for our hotel.
The operational hours of work are shift-based and may be subjected to change. These currently set as:
* Monday to Friday: 9:00 - 17:30
What youll bring
Essential Skills and Experience
* Previous revenue management experience an asset
* Training and or certifications in Analysis, Revenue Management and Sales an asset
* Highly computer literate, skilled and knowledgeable in Microsoft Excel (Macros, Visual Basic & Pivot Tables
* Ability to work across all levels and functions under own initiative in a highly pressured environment
* A strong command of both written and spoken English is required; additional languages an asset
* Capacity to read situations and respond accordingly
* Able to develop relationships with 3rd parties and the hotel teams
* Good listening skills and the ability to anticipate business needs
* Previous knowledge of hotel systems preferably to include GDS, PMS, Revenue Management, Group and Analytical systems and software such as SynXis, Opera, Delphi, IDeaS an asset
* Good analytical and numeric skills; well organised and priority focused
* Sound ability and knowledge to develop robust business processes
* Highly developed interpersonal skills
What youll get
* Complimentary Stays: Enjoy complimentary stays with breakfast at Dorchester Collection Hotels every year.
* Discounts: Get 50% off food and beverages at selected bars and restaurants within the Dorchester Collection: Enjoy Friends & Family stay discounts out hotels, Benefit from discounts at various high street and online shops
* Employee Perks: Enrol from day 1 into the Aviva Private Pension scheme (we contribute 8% towards your pension); Benefit from Seasonal ticket loan, Rental deposit scheme, private financial advice, and Eye care vouchers.
* Training and Development:Advance in your career by accessing various apprenticeships from Level 2 to Hospitality Degree Level 5. We partner with outstanding nationally recognised Apprenticeship providers.
* Social Events:Participate in vibrant social events, including a summer party, winter ball, pub quizzes, and cultural and milestone recognition celebrations.
* Referral Bonus:Earn a £1000 bonus when you recommend a friend.
* Well-being Support:Access immediate well-being advice because we care about our employees.
We celebrate diversity and are committed to creating an inclusive environment for all employees and applicants. If you need us to do anything to support you during the recruitment process (such as adjustments to how you apply, alternative formats of information, or adjustments to the assessment process itself), please do call People & Culture team on 02073197011 or email so that we can discuss how we can support you through this process
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