Job summary Outpatients Reception Team Leader - Band 3, 28 hours per week 12-month fixed term contract from 20th January 2025 to 16th January 2026. The hours for this post will be Mondays, Wednesdays, Thursdays and Fridays inc. bank holidays and weekends as required. Rota cover is required between 8am and 5.30pm. The successful candidate must be able to support the flexibility of the rota and be able to work the agreed working pattern. We are looking to recruit a reliable and enthusiastic individual to join our busy team in providing a professional and effective Reception and Clerical service for the Trusts Outpatients Service. This post will predominantly work on the Tameside Macmillan Unit Reception. The Unit provides a single point of access for all appropriate cancer assessment, treatment and support services. Customer service skills and Computer literacy are essential as you will be expected to input and extract information from various Trust Patient Administrative Systems, book treatments and appointments. The successful candidate will also be required to assist in planning and circulating the weekly rota for all General Reception areas, day to day support within the management of staff including back to work interviews, allocation of workload, appraisals, training and mentoring therefore line management experience is desirable for this role. Please note this role will also require physical effort at times when preparing and managing patients Medical Records. Main duties of the job To provide an efficient Outpatient Reception service maintaining a high level of customer service, accuracy and confidentiality at all times. Welcoming patients, verifying and updating patient details, directing patients to the correct clinic area and ensuring that all follow up activity is captured and booked in a timely manner. This will include the use of current patient administration software and effective communication skills with our patients and other Trust staff members, both clinical and non-clinical. To effectively support the Outpatient Supervisor and Assistant Directorate Manager in providing an efficient and effective Outpatient Reception Team on a daily basis. The Reception team receive, administrate, and direct patients & relatives in accessing the appropriate area or service in a courteous, efficient and effective way. You will undertake a variety of administration duties to assist in the smooth running of the service and reception area you are allocated to each day. Support with the line management of Outpatient Reception Clerks. The successful candidate will have good communication & customer service skills, be friendly and caring whilst maintaining a professional approach, and be able to evidence the ability to ensure accuracy and attention to detail at all times. An appreciation and understanding of the confidential nature of the work is essential. You should be able to work as part of a very busy team and on your own initiative. About us Tameside and Glossop Integrated Care NHS Foundation Trust serves a community of 250,000 people across Tameside & Glossop. We provide a range of services both within the hospital and across our community for both adults and children. Our vision is to improve health outcomes for our population and influence wider determinants of health through collaboration with our health & care partners. We have a clear set of values & behaviours which we expect all of our staff to demonstrate: Safety Care Respect Communication Learning We believe that the best organisations are those that reflect the communities they serve. We are therefore seeking to improve the diversity of our workforce to make it truly representative of our local population. We actively encourage applications irrespective of race, age, disability, sex, gender reassignment, gender identity or expression, sexual orientation, religion or belief, marriage & civil partnership, or pregnancy or maternity. Recognising those communities that are underrepresented within our workforce, we would particularly welcome applications from Black, Asian & minority ethnic candidates, LGBTQ& Disabled people. Benefits include; flexible working, 27-33 days annual leave plus bank holidays, sick pay, NHS Pension Scheme, free eye tests and health checks, gym discount, free bicycle loan scheme, salary sacrifice car scheme, support with stress, bereavement, relationships, finance, and much more. Date posted 06 November 2024 Pay scheme Agenda for change Band Band 3 Salary £24,071 to £25,674 a year Pro Rata Per Annum Contract Fixed term Duration 12 months Working pattern Part-time, Flexible working Reference number 245-ADM3OP-10-24 Job locations Tameside Hospital Fountain Street Ashton-under-Lyne OL6 9RW Job description Job responsibilities The job description gives an overview of the main tasks and responsibilities of the role, and the person specification focusses on the qualifications, skills, experience and knowledge required. These documents are attached on the page and can be downloaded. The person specification below is not the full person specification but outlines the criteria against which your application form will be assessed. Job description Job responsibilities The job description gives an overview of the main tasks and responsibilities of the role, and the person specification focusses on the qualifications, skills, experience and knowledge required. These documents are attached on the page and can be downloaded. The person specification below is not the full person specification but outlines the criteria against which your application form will be assessed. Person Specification Qualifications Desirable ECDL (or eqivalent) 5 GCSE grades A-C or equivalent Experience Essential Computer Literate Previous experience in a high level customer service environment Desirable Lorenzo Patient Administration System Team Leader/Supervisory Experience NHS Background Previous experience administrative experience delivering high volumes of work Skills Essential Accuracy & Attention to Detail Understanding of Confidentiality Ability to work as part of a team Excellent telephone manner & interpersonal skills/customer service skills Excellent written communication skills Working knowledge of windows based software packages Plan working time on a daily basis to ensure the successful completion of all tasks whilst remaining aware & supportive of other team members' workload and responsibilities Experience of working within a demanding environment whilst delivering high volumes of work on a daily basis within agreed timescales Person Specification Qualifications Desirable ECDL (or eqivalent) 5 GCSE grades A-C or equivalent Experience Essential Computer Literate Previous experience in a high level customer service environment Desirable Lorenzo Patient Administration System Team Leader/Supervisory Experience NHS Background Previous experience administrative experience delivering high volumes of work Skills Essential Accuracy & Attention to Detail Understanding of Confidentiality Ability to work as part of a team Excellent telephone manner & interpersonal skills/customer service skills Excellent written communication skills Working knowledge of windows based software packages Plan working time on a daily basis to ensure the successful completion of all tasks whilst remaining aware & supportive of other team members' workload and responsibilities Experience of working within a demanding environment whilst delivering high volumes of work on a daily basis within agreed timescales Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). Additional information Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). Employer details Employer name Tameside and Glossop Integrated Care NHS Foundation Trust Address Tameside Hospital Fountain Street Ashton-under-Lyne OL6 9RW Employer's website https://www.tamesidehospital.nhs.uk/ (Opens in a new tab)