Build SLA QA Senior Manager
We're looking for a Build SLA Quality Assurance Senior Manager to join us!
Do you want to be part of a new team to take UK connectivity to its next level?
Do you thrive in high-paced environments where you can be dynamic, forward-thinking, stretch yourself and develop every day? Then join an exciting new venture between Liberty Global, Telefonica and InfraVia.
Our expertise in fibre network deployment, financing and operations, together with Virgin Media O2’s industrial scale construction know-how, will be key to creating this UK network, making a positive impact into our community and environment.
Job Purpose
You'll manage the SLA overview and tracking of the E2E network build processes and the delivery of the network build programme according to standards set, ensuring as-built works meet quality and compliance standards. You will also analyse any variance from the strategic business plan and design, and report the information about KPIs and SLA compliance to the involved stakeholders.
Key Accountabilities
1. Defining key metrics: define suitable metrics to measure critical performance indicators for Network Build.
2. Overview of SLA Monitoring and Tracking: oversee the main monitored E2E Network Build Lifecycle KPIs, related with time, cost and quality.
3. Supporting decision-making: supporting management and senior leadership to make critical business decisions.
4. Oversee Design Quality compliance: oversee the compliance of the design plan avoiding delays for the build delivery, ensure that the latest design standards and guidelines are applied and continually improved with a focus on cost and time reduction.
5. Oversee Build Quality compliance: oversee the progress of network build, supporting any quality issue/risk and suggest means for resolution.
6. Build quality assessing: will oversee that local areas have been treated with respect and care, and follow (with local councils and authorities, if necessary) to confirm our works have met expected quality standards.
7. Build Exception Approval Management: track all of the issues identified during the network acceptance until they are resolved appropriately.
8. Signing off As-Builts: once complete, with the support of the Network Design Manager will compare as-built networks against the high level and detailed design.
9. Ensure network inventory is updated: provide sign-off to allow to update GIS and network inventory systems.
10. Driving innovation and continual improvement: be obsessed about build innovation, pushing to employ new methods and techniques to improve the speed, quality and cost to deploy the network.
Who are you?
1. Experience in setting SLAs for performance, as well as monitoring & tracking performance.
2. Previous experience in the telecomms industry, ideally involved with E2E network build.
3. Passionate, self-motivated and driven with a hunger for learning and growth.
4. Results oriented with energy and accuracy to achieve and exceed stretching objectives.
5. Always approaches tasks from the customer’s perspective, seeing potential problems and finding and driving solutions.
6. Dynamically responds to both strategic and tactical requirements.
You may also have:
1. Bachelor’s Degree in Telecommunications, Industrial or Construction Engineering or similar.
2. An IRCA accredited auditing qualification (preferably ISO 9001).
3. Ideally educated to degree level and proven ISO 9001 and/or ISO 20000 auditing experience.
4. Experience sufficient to obtain practitioner membership of the Chartered Quality Institute.
5. Knowledge and/or auditing qualification in ISO 14001, ISO 20000 and/or ISO 27001 is advantageous.
What’s in it for you?
1. Permanent position with option to start on a temporary basis.
2. Competitive basic salary + Bonus.
3. 25 days annual leave.
4. Private medical, income protection, and life assurance.
5. Matched pension contribution up to 10%.
6. The chance to join an innovative, fast-paced and passionate team.
This will be a role of extraordinary scope and potential. We will have multiple opportunities available, so if you are looking for an exciting and challenging opportunity that will fully utilise your considerable skills and experience then look no further!
We prioritise diversity, equity and inclusion in our workplace and communities, while reducing our impact on the environment.
About Us
Our Story
We’re building Tomorrow’s Connections Today, bringing people together through the power of our technology.
Liberty Global is a world leader in converged broadband, video and mobile communications and an active investor in cutting-edge infrastructure, content and technology ventures.
With our investments in fibre-based and 5G networks we play a vital role in society, currently providing over 85 million fixed and mobile connections.
We’re creating national champions, combining the best broadband and mobile networks under various brands.
Our scale enables us to transfer knowledge and expertise across our operations and investments, creating a dynamic family of brands united in the pursuit of innovation and excellence.
And we’re prioritising diversity, equity and inclusion in our workplace and communities, while reducing our impact on the environment.
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