Job details
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Pay
Job type
Permanent
Location
Wilmslow SK9 5HX
Full job description
The following are the core responsibilities of the Receptionist. There may be, on occasion, a requirement to carry out other tasks. This will be dependent upon factors such as workload and staffing levels:
1. Maintain and monitor the practice appointment system
2. Process personal, telephone and e-requests for appointments
3. Answer incoming phone calls, transferring calls or dealing with the caller's request appropriately
4. Signpost patients to the correct service
5. Initiating contact with and responding to requests from patients, team members, and external agencies
6. Clinically code data onto EMIS web
7. Photocopy documentation as required
8. Data entry of new and temporary registrations and relevant patient information as required
9. Input data into patients' healthcare records as necessary
10. Direct requests for information, i.e., SAR, insurance/solicitors letters, and DVLA forms to the administrative team
11. Manage all queries as necessary in an efficient manner
12. Carry out system searches as requested
13. Maintain a clean, tidy, effective working area at all times
14. Monitor and maintain the reception area and notice boards
15. Support all clinical staff with general tasks as requested
16. Support administrative staff, providing cover during staff absences
17. Action incoming emails and correspondence as necessary
18. Scan patient-related documentation and attach scanned documents to patients' healthcare records
19. Complete opening and closing procedures in accordance with the duty rota
20. As required support colleagues in the management of repeat prescriptions, ensuring they are processed accurately and efficiently
21. Order and monitor stationery supplies
22. Produce, maintain, and participate in the receptionist rota for lunch and out of hours cover
23. Support reception staff development, providing guidance and direction, ensuring staff are up to date with mandatory training
24. Identify and provide team training where required
25. Support the Practice Manager with all Patient Participation Group related matters
26. Support the health promotion lead and display promotional material on the allocated notice boards and in the waiting room
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