My client is looking for a Business Analyst to manage, develop and implement projects of varying complexity and size in assigned functional area. Partners with business stakeholders to ensure a successful project completion. You will be required to support with a specific piece of project work in customer experience (CX). Supporting Customer Experience Mapping Initiatives at global and regional levels, including tool training and instruction to be advised. This encompasses specific regions, segments, and journey types prioritised by the business. Translating and building journeys and personas based on interviews, transcripts, and documented journeys into the journey management tool as directed. Identifying insights and opportunities highlighted within the journeys. Participation in global working sessions with CX team members to gather information as required. Collaborating with the CX Central Strategic Initiatives team and partnering with the Sales Channel CX Manager and Service and Support CX Manager to execute.