Do you have experience managing a team in a call centre environment? Do you have knowledge of the debt recovery industry? If so, then this is the job for you!
Our client are one of the largest enforcement agencies in the UK and are looking for an office based Collections Manager to lead a team of call centre operatives who are collecting debt over the phone.
Benefits
Basic Salary of up to £40,000 per annum
Full Time Permanent Role
Company Pension Scheme
Company Life Assurance Plan
Daily Refreshments on Offer
Modern Office Environment
On Site Car Parking
28 Days Annual Leave including Bank Holidays
Duties
Responsible for the management of a team of collectors and all aspect of their performance, resolving issues as they arise.
Lead, motivate and manage collectors both individually and as a team, to achieve set targets, objectives & timetables utilising documented 1-2-1’s, coaching, sampling and feedback.
Set, communicate, and monitor revenue targets daily / weekly / monthly for both individual collectors and the team.
Performance manage any collector who has not met performance or revenue delivery through the contact centre performance management process.
Monitor contact centre dashboard ensuring delivery of business objectives through SLA's and KPI's, ensuring calls are answered professionally and in line with company procedures, exceeding customer expectations.
Work closely with dialler / campaign manage...