Here’s what you’ll be doing: You’ll be the bringer of joy to our customers through your focus on resolving their queries first time. Reporting into one of our Customer Resolution Managers, you’ll be surrounded by a passionate, caring, and driven team aiming for a resolution on first contact with your amazing problem solving skills. As one of our Customer Resolution Consultants, you’ll: delight our customers through resolving queries on payments, renewals and service – via our ticketing system have loads of empathy to help you understand the customer needs and respond accurately in written communication live our company values and use them in your communication with our customers understand the importance of adhering to all compliance and quality standards, such as FCA Regulations and Data Protection We're looking for someone who is: proud of the quality of their work, demonstrating professionalism and attention to detail known for their excellent telephone manner and skills – you’ll be a pro at dealing with complex queries experienced in working in a contact centre environment incredibly organised and able utilise their computer literacy and accuracy. You’ll be able to work to timescales a strong communicator and excellent interpersonally to help you integrate into a highly driven team (We know it’s tough, but please try to avoid the confidence gap. You don’t have to match all the bullet points above to be considered for this role.) We encourage people of all different backgrounds and identities to apply. We are committed to maintaining an inclusive, supportive place for you to be you and do your very best work. Ready to ensure our customers are receiving the best possible service? Apply today. About Simply Business We insure small businesses and enable big dreams – not just for our customers, but for our people and communities too. With over 1,000,000 active insurance policies, we protect builders, bakers, landlords and more than 1,200 other trades. We’re a technology company as well as one that sells insurance. That means we build, we fail, we learn and we improve. We’re a B Corp too, which recognises our strong track record of having a positive impact on people, society and the environment. Why not check out our advert on YouTube: Simply Business TV advert 2024 : 'Simply the Best' What are the benefits? •ㅤ work-life balance – we support every team member in maintaining a manageable workload •ㅤ hybrid working – you have the flexibility to work remotely and connect with your colleagues in one of our hubs •ㅤ mental health and wellbeing – we give you access to tools and counselling to support your mental health •ㅤ flexible parental leave – we understand how important this time is, that’s why we offer six months full pay to the primary caregiver and four weeks full pay if you’re the secondary caregiver •ㅤ paid sabbatical – as a thank you to our long-serving employees, we offer two weeks off after five years of service. Four weeks off after ten years of service, and in subsequent five-year increments. •ㅤ life event leave – you can get an extra days leave every two years for those big moments in your life like moving house, welcoming a new pet, or your birthday •ㅤ a dedicated learning platform – our platform helps you develop on your personal and professional goals, including management and leadership programmes We also make sure you’re compensated fairly •ㅤ competitive salary – we aim to offer a fair salary based on your experience and the market we’re in from day one •ㅤ annual bonus – the potential to earn a bonus based on business performance •ㅤ pension – we’ll match what you put into your pension up to five per cent •ㅤ private medical insurance – you’ll get medical insurance through BUPA that covers any pre-existing medical conditions as a core benefit •ㅤ health cash plan – we reimburse your everyday medical expenses •ㅤ holiday entitlement – 25 days leave, plus bank holidays (and you can also use your flexible benefits to get up to five more days) •ㅤ life assurance – pass on a tax-free sum that’s four times your basic salary (core benefit). With the option to increase it to ten times through our flexible benefit scheme •ㅤ salary sacrifice car scheme – option to buy a brand new, fully insured and maintained car for a convenient fixed monthly amount taken from your gross salary (after 6 months service) •ㅤ flexible benefits scheme – everyone gets an allocated allowance to use each year on things like critical illness cover, dental insurance, travel insurance, a gym membership, and up to five days extra holiday Ready to join us and drive our success as a high-performing team? Apply today.