Here’s what you’ll be doing:
You’ll be the bringer of joy to our customers through your focus on resolving their queries first time.
Reporting into one of our Customer Resolution Managers, you’ll be surrounded by a passionate, caring, and driven team aiming for a resolution on first contact with your amazing problem solving skills.
As one of our Customer Resolution Consultants, you’ll:
* delight our customers through resolving queries on payments, renewals and service – via our ticketing system
* have loads of empathy to help you understand the customer needs and respond accurately in written communication
* live our company values and use them in your communication with our customers
* understand the importance of adhering to all compliance and quality standards, such as FCA Regulations and Data Protection
We're looking for someone who is:
* proud of the quality of their work, demonstrating professionalism and attention to detail
* known for their excellent telephone manner and skills – you’ll be a pro at dealing with complex queries
* experienced in working in a contact centre environment
* incredibly organised and able to utilise their computer literacy and accuracy. You’ll be able to work to timescales
* a strong communicator and excellent interpersonally to help you integrate into a highly driven team
(We know it’s tough, but please try to avoid the confidence gap. You don’t have to match all the bullet points above to be considered for this role.)
We encourage people of all different backgrounds and identities to apply. We are committed to maintaining an inclusive, supportive place for you to be you and do your very best work.
What are the benefits?
* work-life balance – we support every team member in maintaining a manageable workload
* hybrid working – you have the flexibility to work remotely and connect with your colleagues in one of our hubs
* mental health and wellbeing – we give you access to tools and counselling to support your mental health
* flexible parental leave – we offer six months full pay to the primary caregiver and four weeks full pay if you’re the secondary caregiver
* paid sabbatical – two weeks off after five years of service, four weeks off after ten years of service, and in subsequent five-year increments
* life event leave – an extra day off every two years for significant life events
* a dedicated learning platform – develop on your personal and professional goals, including management and leadership programmes
* competitive salary – we aim to offer a fair salary based on your experience and the market
* annual bonus – potential to earn a bonus based on business performance
* pension – we’ll match what you put into your pension up to five percent
* private medical insurance – medical insurance through BUPA that covers pre-existing conditions
* health cash plan – reimbursement for everyday medical expenses
* holiday entitlement – 25 days leave, plus bank holidays (and the option to use flexible benefits for up to five more days)
* life assurance – pass on a tax-free sum that’s four times your basic salary
* salary sacrifice car scheme – option to buy a new, fully insured car for a fixed monthly amount after 6 months service
* flexible benefits scheme – an allocated allowance to use each year on various benefits
Ready to ensure our customers are receiving the best possible service? Apply today.
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