Job summary Full time, permanent position If you are a motivated individual, who wishes to be part of a team that supports the Trust in the day-to-day delivery of excellent patient care, you may wish to apply for the post of Booking Clerk. The post will be located in the Contact Centre. The post is a permanent full time position. The post holders main duties will be to responsible for the provision of an efficient and comprehensive referral management and outpatient booking service to patients, ensuring a high level of customer care and maintaining confidentiality at all times. For further information and informal discussion please contact - Ashley Spencer - ashley.spencer2nhs.net Main duties of the job - Deal with general enquiries and providing information such as figures and waiting time information - Respond to all enquiries and contact with members of the public and staff of all disciplines with tact, sensitivity and confidentiality at all times. - Maintain the confidentiality of any information obtained regarding patients and be aware of the Data Protection Act, Caldicott and Freedom of Information policies - Provide flexibility in terms of hours working in accordance with the needs of the service About us The Rotherham NHS Foundation Trust (TRFT) is a combined acute and community Trust serving our local population of around 270,000 people. Our vision is to always act the right way and be proud to provide exceptional healthcare to the communities of Rotherham. As a Trust we are on a journey to excellence and our people and culture are at the heart of everything we do for patients. In the latest NHS Staff Survey, we are the second most improved Trust in England for would you recommend the Trust as a place to work?, and were one of the most improved for staff engagement overall. But dont just take our word for it each year hundreds of colleagues receive nominations for our Excellence and Proud awards, showcasing our brilliant people and recognising their achievements. Our people make a difference to the lives of patients every day and we are proud of the improvements we are making. All of our 5,100 colleagues are key to our improvement journey, and we are continuing to improve our services by upholding the Trusts values of Ambitious, Caring and Together. If you are passionate about making a difference, then please apply to join us on our journey to excellence. Certificates of Sponsorship For individuals who may require sponsorship under the skilled worker or health & care visa route please use the link below to check your eligibility. Check if you need a UK visa - GOV.UK (www.gov.uk), band 2 roles are no longer eligible for sponsorship. Date posted 27 February 2025 Pay scheme Agenda for change Band Band 2 Salary £23,615 a year Pro rata, Per annum Contract Permanent Working pattern Full-time, Flexible working Reference number C9165-25-02-067 Job locations Woodside Building Moorgate Road Rotherham S60 2TY Job description Job responsibilities Please see attached the job description and person specification for the full details about the role and the responsibilities. Job description Job responsibilities Please see attached the job description and person specification for the full details about the role and the responsibilities. Person Specification Qualifications Essential Good standard of education including English and Mathematics. NVQ Level 1 in Customer service or Administration or equivalent knowledge and experience. Accurate keyboard skills to RSA 1 Word Processing or equivalent. Desirable Customer Service/administration NVQ level 2 Communication and relationships Essential Good inter-personal and communication skills for dealing with patients, visitors and staff. Use of tact and diplomacy required when dealing with patients and relatives. Good written communication skills. Clear understanding of confidentiality and knowledge of the Data Protection Act. Experience Essential Experience in operating in a role that requires problem solving and prioritising skills. Experience in working as part of a team. Desirable NHS experience. Knowledge of patient administration system. Use of Microsoft word and database administration. Knowledge Essential IT literate. Demonstrates an awareness of health and safety issues. Previous reception, clerical and customer care experience Desirable Knowledge of electronic communication mechanisms, such as e-mail, intranet and internet. Person Specification Qualifications Essential Good standard of education including English and Mathematics. NVQ Level 1 in Customer service or Administration or equivalent knowledge and experience. Accurate keyboard skills to RSA 1 Word Processing or equivalent. Desirable Customer Service/administration NVQ level 2 Communication and relationships Essential Good inter-personal and communication skills for dealing with patients, visitors and staff. Use of tact and diplomacy required when dealing with patients and relatives. Good written communication skills. Clear understanding of confidentiality and knowledge of the Data Protection Act. Experience Essential Experience in operating in a role that requires problem solving and prioritising skills. Experience in working as part of a team. Desirable NHS experience. Knowledge of patient administration system. Use of Microsoft word and database administration. Knowledge Essential IT literate. Demonstrates an awareness of health and safety issues. Previous reception, clerical and customer care experience Desirable Knowledge of electronic communication mechanisms, such as e-mail, intranet and internet. Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name The Rotherham NHS Foundation Trust Address Woodside Building Moorgate Road Rotherham S60 2TY Employer's website https://www.therotherhamft.nhs.uk/ (Opens in a new tab)