We are currently seeking a customer-focused and enthusiastic Operations Coordinator to support our service department.
This person will be responsible for providing exceptional customer service to our customers.
Responsibilities:
1. Taking service phone calls and monitoring the service email box
2. Scheduling and allocating service calls to engineers
3. Answering overspill phone calls
4. Raising purchase orders for customer consumables, engineer parts, and arranging delivery
5. Raising orders for photocopiers
6. Raising equipment invoices
7. Processing any call-out invoices
8. Monitoring automatic replenishment systems
9. Managing machine stock
10. Adding and removing stock consumables from the warehouse stock list and Sage
11. Completing purchase order invoices when consumables/parts have been delivered
12. Adding new, used, and exchange machines onto CRM during deliveries
13. Liaising with suppliers for part, consumables, and machine ETAs, stock, and pricing
14. Managing warranties of equipment
15. Assisting with Page Pack on a quarterly basis
16. Updating Insite Operations procedures files
17. Updating Insite product codes on procedures and Sage
18. Responsible for all vehicle checks, MOT, tax, service, and insurance
19. Sending email reminders for mileage sheets each month and checking them once received
20. Using tracking software to process a report every Friday morning to ensure personal mileage isn’t being exceeded
21. Ensuring engineers are up to date on all training
22. Covering for staff holidays in other areas of the Admin office
Job Type: Full-time
Pay: £23,000.00-£25,000.00 per year
Benefits:
* Free parking
Schedule:
* Monday to Friday
Experience:
* Customer service: 1 year (required)
* Administrative experience: 1 year (required)
Language:
* English (preferred)
Licence/Certification:
* Driving Licence (preferred)
Work Location: In person
Reference ID: Operations Coordinator
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