Working Hours: Normally 40 hours per week, with varying start and end times. May include occasional evening, weekend and Bank Holiday work in excess of 37.5 hours per week, for which either Time Off In Lieu will be granted or overtime paid at the Company’s discretion. Will require occasional work at other locations when required in the UK and Poland Job Purpose: Based at a Geotechnical lab, the role will facilitate correct Laboratory procedures in line with relevant British and European Standards using In-house Methods, whilst maintaining i2’s ethos of providing excellent customer service to clients and i2 staff members. Role Accountabilities and Main Duties: Main Duties, Responsibilities and Authorities Effective management of laboratory resources To liaise with clients on technical and commercial issues Continuous improvement of operational efficiencies and client deliverables including turnaround times Ensure the maintenance of the Health and Safety, Quality, Technical and commercial standards Develop and mentor the laboratory staff Provide inspired leadership for the organization. Develop, implement and review operational policies and procedures. Help promote a company culture that encourages top performance and high morale. Work with the management team to determine values and mission, and plan for short and long-term goals. Support worker communication with the management team. Key Tasks Set up and drive the Northampton testing laboratory with responsibilities including UKAS, equipment and staff training Training and development of laboratory technicians Assisting IT in the Development of reporting formats Ensure client deadlines are kept where possible Communication with clients and staff daily Maintenance of high level of competence for Staff and control staff turnover Job Holder Profile Appetite for the role and acceptance of the challenge. Sound and demonstrable technical knowledge Team management experience Strong knowledge of the construction industry from contracting or materials testing background Knowledge of working with UKAS systems Highly client focused individual with the ability to set and achieve results Good written and verbal communication skills Self-motivated and reliable Person Specification: Essential: Experience in a customer facing role. Close attention to detail and understanding of operating within a quality system. Good IT Skills (Microsoft Office base, in particular Excel and Word). Team Player. Punctual with excellent time-keeping. Strong prioritising and organisational skills. Positive attitude towards changes. Adaptability to use various in-house systems and follow procedures. Full UK Driving Licence. Experience of working in challenging physical environments.