A 24/7/365 Security Operations Centre (SOC) Manager is needed to lead a large SOC team. The Manager will ensure the SOC operates effectively, in accordance with Selfridges SOC Standard Operation Procedures and British Standards. Key responsibilities include monitoring systems, incident reporting, and developing SOC policies and procedures. The Manager will also recruit and train SOC personnel, establish collaborative working relationships, and prepare budgets.
* Key Responsibilities:
o Manage day-to-day monitoring and integration of key systems across locations.
o Responsible for centralized incident reporting and escalation.
o Develop and establish SOC policy, procedures, and measurements across locations.
o Lead innovation to reduce stock loss in key locations.
o Recruit and train SOC personnel on security policy and SOC procedures.
o Establish collaborative working relationships with Security Managers and external parties.
o Prepare and control the budget for SOC operations.
* About You:
o A leader who is pragmatic, enthusiastic, and motivational, with the ability to influence and inspire change.
o Experienced in developing and embedding effective security strategies in a retail environment.
o A great communicator who can manage multiple stakeholders and engage people at every level of the business.
o Qualified with a front line SIA license and CCTV SIA license.
o Naturally pragmatic and solutions-oriented, calm under pressure, and able to give clear guidance in times of crisis.
o Proficient with IT, security systems, and other communications.
o Familiar with compliance with statutory regulations and legislation.