Employees will be required to: Carry out administrative tasks relating to patient records, including: filing, document management, facilitating patient access and processing new prescriptions. Scan and code incoming clinical correspondence. Take actions where appropriate, including forwarding to relevant clinicians for action if required. Ensure repeat prescriptions are generated accurately and efficiently within 48 hours, as specified by the practice. Take action as directed by other team members. Follow practice protocols to ensure consistent and high-quality care is provided to patients. Process surgery correspondence (paper and electronic), linking to patient records and maintaining a healthcare audit chain. Schedule appointments on the practice system, processing requests for “on the day” and pre-bookable appointments from patients – face to face and on the telephone. Ensure that all visitors and telephone callers to the practice are greeted professionally, and their requirements managed appropriately. Manage the flow of patients arriving at the reception desk for appointments, prescriptions or queries. Ensure pathology lab samples are correctly labelled and handled appropriately Maintain workplace infection prevention and control measures.