About Us
Citygate is a highly successful, privately owned business that has grown significantly over the past twenty years to 650 employees across multiple locations including London, Berkshire, Hertfordshire and Buckinghamshire. We work with global brands (Volkswagen Passenger Cars, Volkswagen Commercial Vehicles, SEAT, CUPRA, ŠKODA and Kia), provide excellent quality training and internal progression opportunities.
Why Citygate
Citygate is founded on a simple vision: “to grow a business we are proud of through a commitment to excellence”. As a privately owned and entrepreneurial business, we're welcoming, inclusive, have a great team ethic and have worked hard to create a positive working environment that we can all be proud of.
We have ambitious plans for the future and we need driven, focused and skilled teams to help us achieve this. That's why every Citygate employee has access to our award-winning learning programme, whether that's operated from our purpose-built Citygate Academy facility or through working with our brand partners.
The inventive automotive industry has always been popular with the innovators and creators. But now, more than ever, it's the perfect career space for those looking to stand at the forefront of change – specifically, the transition to Electric Vehicles.
Role Overview
As the Bodyshop VDA, your role is to estimate customer retail vehicles and convert them into bookings to achieve key targets, profitability and deliver customer satisfaction while striving for continuous improvements.
Key Responsibilities
Your key responsibilities as a Bodyshop VDA will be:
* To lead the Bodyshop Team in line with the skills and behaviours associated with the Citygate Experience and Brand Values
* Managing the day-to-day operations of the Bodyshop reception to ensure the achievement of key targets (e.g. BodyShop loading, customer journey, estimate conversion rates, labour sales)
* Continuously reviewing and improving Bodyshop processes and systems to deliver increased levels of customer satisfaction whilst maximising profitability and quality of workmanship
* Working with colleagues across Citygate to investigate and resolve customer complaints
* Achieving estimating standards and KPIs
* SMART estimating within the service department
* Up selling
* To manage and develop individuals within the team, monitoring staff training needs, ensuring training and development plans are in place and up to date for all members of the team
* Providing advice and sign-off on key issues
* Oversee paint warranty claims processing, ensuring manufacturer's requirements are strictly adhered to
* To plan and manage resource requirements
* Ensures opportunities for sales by other teams are followed up by the most appropriate specialist
About You
As a Bodyshop VDA, you will ideally have the following skills and attributes:
* Experience as a VDA / Vehicle Estimator
* Ability to work to deadlines
* Strong teamworking skills
* Strong organisational ability
What's in it for you?
With our benefits, there is something good for everyone. We're a progressive business that believes building a good team culture is not only good for everyone who works for us – but it makes a difference to how we engage with customers too. That's why when you join Citygate, you can expect to receive a wide range of impressive employee benefits including:
* Access to our in-house training academy for everyone
* Access to The Volkswagen National Learning Centre for specific roles
* Internal career progression opportunities across our various brands and locations
* Electric Vehicle (EV) Training levels 1-4 depending on role
* High street discounts
* Wellbeing portal
* Employee assistance programme
* Purchase, service and parts discounts
* Employee referral scheme
* Standard company benefits such as pension, life assurance cover, competitive holidays and cycle to work scheme
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