What are we looking for in you?
* Demonstrate customer focus – delivering excellence in customer service, understanding the importance of delivering tailored one-on-one customer service and driving this through your team, always putting the customer at the heart of all that you do.
* Confident to lead by example, inspiring your team to make Monsoona a great place for all who work and shop with us.
* Experience within a supervisor or key holding role, with a proven track record in delivering excellence in customer service, both personally and through their team.
* Someone who demonstrates passion, drive, and resilience, with a can-do approach.
* The ability to communicate openly and effectively.
* A solution-driven individual, with the ability to make decisions to benefit the business, with a sense of ownership to take responsibility.
In this role you will
* Be a true brand ambassador, supporting the store and team in driving overall performance through delivering an exceptional customer experience and demonstrating the Accessorize values.
* Generate profit by exceeding KPIs.
* Ensure the teams are motivated and knowledgeable, supporting everyone to achieve excellence in their roles.
* Support the management team in maximizing commercial opportunities to drive sales within your store, implementing Visual Merchandising and Window Guidelines to a high standard.
* Promote and deliver piercing services to our customers with your team.
* Be flexible in your approach to your role, supporting other stores and team members to achieve a common goal.
* Ensure an inclusive environment, promoting equality and kindness within your team.
Joining us, your benefits would include
* A competitive salary and exciting bonus scheme.
* A staff uniform allowance – enabling you to have fun wearing our products.
* Generous staff discount across all our brands – Accessorize, Monsoon, Monsoon Childrenswear, and Monsoon Home.
* An additional day’s holiday to celebrate your birthday.
If this all sounds great and this could be the role for you, let us know and apply today.
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