The North Face Cambridge is looking for a Retail Assistant to join our team. The North Face is the premier exploration company in the World. We spark curiosity. We dare to disrupt. We create communities. And we lead with integrity. We are a community of explorers and are constantly looking for new ideas, places, and people to connect with.
The North Face Cambridge is an official Partnership store, owned and operated by Ellis Brigham Mountain Sports. Ellis Brigham's mission is to share with customers our passion for the outdoors. Our stores play a crucial role in this, enabling our customers to get the best kit for their current adventures and be inspired for many future adventures to come.
Let’s talk about the role!
We strive to create a fun and supportive team environment where every member plays their part in creating a great customer experience. Whether you are working part-time or thinking about a career in retail, we expect that our sales associates deliver exceptional customer service and contribute to the store’s success in the following ways:
* Sharing your passion and confidence for The North Face products with customers
* Understanding our varied customer base
* Maintaining store appearance to ensure it is always customer-ready
* Learning about our products to inspire our customers
* Following store standards, policies, and procedures
Is this the right job for you?
* You have a proactive, can-do attitude
* You are open and love interacting with people, able to express yourself, listen, and understand customers
* You have a genuine interest in active lifestyle, fashion, or retail trends
* You are a fast learner and embrace new challenges
* You are fluent in English - other languages are a big plus to assist our diverse customers
* You are flexible when it comes to working weekends, evenings, and holidays when necessary
What makes you the perfect Retail Assistant?
First of all, you LOVE interacting with people. You get your passion from helping customers find the perfect product, and you want every customer to leave your store happy. You understand that every customer needs a different approach, and you know how to deliver it.
Your passion and enthusiasm for the brand, your store, and delivering great customer service should shine through. Work should be fun, so it’s important that all our sales associates play their part in creating a strong, supportive environment. You are a great team player and are willing to do all it takes to contribute to the success of the entire team.
For you, there is no such thing as “that’s not my job.” It would be great if you have some experience in retail, but what’s more important is that you have the attitudes we’ve described above. If you have these, you’ll become a great retailer in a very short time.
What’s in it for you?
* You will be valued and treated as an individual in a close family-run company
* Opportunities for development and progression
* Training in all our great products and sports with the chance to learn more at On the Hill training days
* Living Wage after qualifying period
* Refer a friend cash bonus
* Amazing staff discounts and pro-deals
* Paid charity days
* Bike to work scheme
Job Types: Full-time, Permanent
Pay: £11.44-£12.00 per hour
Expected hours: 38 per week
Benefits:
* Bereavement leave
* Cycle to work scheme
* Employee discount
* Health & wellbeing programme
* Paid volunteer time
* Referral programme
* Sick pay
* Store discount
Schedule:
* 8 hour shift
* Day shift
* Weekend availability
Application question(s):
* What excites you about The North Face?
Experience:
* Retail sales: 1 year (required)
Work Location: In person
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