* Job Title: Head of Mortgage Operations
* Salary: To £75,000 + bonus + pension to 16% + free parking
* Requirements: Mortgage servicing experience is key, along with arrears management/forbearance, previous exposure to Buy to Let & Owner/Occupier mortgages and the ability to drive process improvement across servicing teams
* Role Snapshot: Managing & developing both mortgage & savings operations, customer relationship, vulnerable customer & complaints teams
Great company to work for, good reputation in the market, expanding steadily - excellent time to join the business and become integral to their growth moving forward.
The Company: A highly professional financial services company, having expanded healthily over the last few years. A highly ethical business, genuine onus on looking after customers with a positive, professional and friendly feel within the offices.
The Role: This Head of Mortgage Operations post is a brand-new role within the business. The teams mentioned above in the Role Snapshot cover all of our clients mortgage customers up to maturity so including arrears & forbearance, repossessions, lifetime mortgage book customer contact and run-off, deceased customers, FSCS single customer view, vulnerable customers, complaints and relevant regulatory reporting. Key responsibi...