Role Profile
Our priority at Assisted Lives is to ensure Service Users maintain control, choice and dignity over their care. Feeling well supported and valued by reliable, sensitive, polite, and friendly staff is what defines this service.
ROLE PURPOSE:
Assisted Lives is an established and well-respected provider of home care for older people and supported living and social inclusion services for people with Learning Disabilities and Mental Health concerns in Bradford.
We passionately believe in everybody's right to live the best life they possibly can regardless of the challenges they face. We use every resource available to us, including our experience, expertise, knowledge, creativity, imagination, resilience, and tenacity to assist people to continue to grow and achieve their aims and life goals.
We are highly focused on the quality of our services. Everything we do and every decision we take is focused on improving the quality of our services and ensuring the best possible client experience. To this end, we are recruiting a health and social care trainer to join our existing team to play a key role in delivering training to all our staff.
The responsibility of a trainer will be to facilitate and develop care staff. This includes delivering training courses within adult and children’s health and social care.
Reporting to the Service Lead, you will oversee all training needs the care staff require. You are to arrange and deliver the training. Salary will be between £32K - £34K.
HOURS OF WORK:
This role is full-time and based at our head office. On occasions, you may be required to attend training off-site. Contracted 37.5 hours per week. Full UK driving licence is essential, and mileage expenses can be claimed.
MAIN DUTIES
1. Deliver induction training to all new staff and refresher training to all existing staff annually.
2. Work with the Care Manager to identify any additional training needed to support our service users.
3. Source training and deliver specified training.
4. Deliver the Care Certificate training and carry out observations, ensuring person-centred care delivery.
5. Keep clear records of training and attendees.
6. Carry out competency training and record all findings.
7. Set up workshops for staff on specific training.
8. Apply for funding and training courses.
9. Keep up to date with the Local Authority and Care Quality Commission’s training requirements, including changes in legislation and training.
10. Work with clinical and other specialists to deliver training to staff.
Staff Related Duties
1. Ensure that newly recruited members of staff receive induction training, including moving and handling training and medication administration training.
2. Deliver refresher training annually to all staff.
3. Ensure that staff training is updated as required to ensure a compliant staff team who are up to date with any current training requirements and legislative changes.
4. Ensure training equipment is suitable and arrange servicing where required for equipment. Make sure health and safety checks are carried out on all equipment used for training.
5. Support staff training in the field with hands-on support where required.
6. Carry out competency checks in the field and keep accurate records of all checks.
Care Compliance Duties
1. Be conversant with the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014 and legislation governing the service and other regulations concerning the provision of Domiciliary Care Services.
2. Be accountable for recording and reporting any compliments/complaints, incidents, and concerns, and updates on the in-house database, and action as necessary in line with company policy.
3. Report and escalate complaints or potential safeguarding issues to your Line Manager in line with company policy and procedure, including any issues regarding the legislative requirements concerning the services provided and the staff providing them.
4. Maintain all written reports and administration up to date.
General Management Duties
1. Always uphold Assisted Lives’ interests and reputation in all aspects of your role.
2. Contribute proactively to care quality and the internal company culture.
3. Support senior managers and company owners in promoting the overall success of Assisted Lives.
4. Maintain close liaison with both the Care Manager and Administrators.
5. Carry out other reasonable tasks and duties from time to time as required.
SERVICE DEVELOPMENT
* Comfortable operating in a ‘soft’ sales capacity in order to deliver training to staff from other care companies. Promote training to local businesses. Explain our services comprehensively and follow up on all such enquiries professionally in accordance with the company’s operating processes and growth expectations.
* To capture and record all new enquiries in accordance with Assisted Lives processes.
* To identify areas of improvement in relation to delivery of service provision, care management, and day-to-day running of the service.
QUALITY CONTROL
* To assist the Registered Manager to implement the monitoring and quality control processes under the Company’s Quality Monitoring Policy.
* To assist the Registered Manager in carrying out surveys, monitoring staff performance, training, and supervising staff in Quality Control assessments.
* To be familiar with and implement the Company’s policies and procedures and all legislative and regulatory requirements relating to the activities of the Company.
* To be aware of the Quality Assurance Policy of the Company in the provision of a quality service to the Service Users.
* To represent the Company in a professional manner at all times, on the telephone, face-to-face, or in written communication.
OFFICE ADMINISTRATION
* To take responsibility for office administration tasks, ensuring all records are kept up to date as required in line with good governance guidelines.
FOLLOWING PROCEDURES AND GUIDANCE
* Maintain awareness – understanding and adhering to Company policies and procedures and CQC requirements.
* Attend training sessions as required.
* Participate in corporate and statutory initiatives as required.
Person Specification
The skills, knowledge, qualifications, and experience listed here are requirements of the role and are assessed at different stages of our recruitment and selection process. Use this information to help you complete the ‘further information’ section of the application form.
Skills
* Communication: Clear written and verbal communication skills. The ability to listen, follow, and understand instructions. Attention to detail. Good IT skills.
* Thinking Style: A logical and rational approach to resolving problems and making decisions. Good use of initiative and intuition. Flexible and adaptable in style – support each learning style. Drive and motivation. Evidence of interest to learn and succeed.
* Working with others: Possesses a good understanding of the multi-agency and multi-disciplinary nature of social care. Demonstrates strong Service User focus - prioritises Service User needs and requests. A welcoming and approachable style. Able to build positive working relationships with Service Users, team members, and external visitors. Good people management and strong leadership skills.
* Well-being and Values: Demonstrates values of respect, trust, and calmness. Has an understanding of older people’s needs and the needs of people with impairments, and a commitment to the safety, care, and well-being of Service Users and Care Support Workers. Ability to show empathy. Evidences an alignment with core company values.
* Time management: Organising skills – being able to plan and meet deadlines. Able to manage multiple tasks effectively and make safe prioritisation decisions. Conducts tasks in a structured and logical way. Factoring in the unexpected!
ESSENTIAL
* Minimum level 3 teaching qualification, PTTLS level 3 or 4, willing to work towards Level 5 DTTLS.
* Good literacy and numeracy skills.
* Good presentation skills.
* Strong IT skills.
* Understanding of legislation concerned with care provision.
* Administrative experience.
* Full driving license.
DESIRABLE
* NVQ 3 in Health and Social Care.
* Professional qualification.
* Experience as a trainer within a care providing organisation.
* Trainer the trainer in Moving and Handling, Train the trainer in Medication Administration.
* Be able to deliver clinical training.
Additional information
Duties must be carried out in compliance with Assisted Lives’ Equality and Diversity Policy. This role profile contains the principal accountabilities relating to this post and does not describe in detail all the duties required to carry them out. There will from time to time be a variation of duties depending on the needs of the service. This post is exempt from the Rehabilitation of Offenders Act 1974 and this means that any criminal conviction, including spent convictions, must be made known at the time of the application.
#J-18808-Ljbffr