We are seeking a motivated and experienced Internal Sales Supervisor to join our client's dynamic team. You’ll lead a team of three internal sales support staff, driving performance, upholding high customer service standards, and supporting our external sales team.
Role Overview: The Internal Sales Supervisor will manage the internal sales process within a fast-paced office environment, addressing customer needs via phone and email and leading a team of three.
Key Responsibilities:
* Respond promptly and efficiently to customer inquiries and concerns.
* Monitor and report on daily and weekly targets to the management team.
* Process customer orders in Sage accurately.
* Maintain the CRM system with up-to-date customer information.
* Coordinate with the warehouse team to ensure timely customer deliveries.
* Cultivate strong, positive relationships with all customers.
* Provide support to the external sales team.
* Strive to exceed customer service expectations for both internal and external clients.
* Convert inquiries into orders successfully.
* Lead and supervise the internal sales team.
Qualifications and Requirements:
* Experience in the Power Transmission industry is preferred, though full training will be provided.
* Proficiency with Sage and CRM systems is advantageous.
* Strong leadership skills to effectively manage a team of three.
* Proficiency in Microsoft Excel and Word.
* Excellent communication skills, both verbal and written.
* High attention to detail.
* Ability to commute to Wednesfield.
What's on Offer:
* Comprehensive training in our systems, processes, and product range.
* Competitive salary and benefits package.
* Opportunities for career growth within a growing company.
* A supportive, team-oriented environment where your contributions are valued.
* A chance to be part of a team committed to outstanding customer service.
We invite you to apply if you are ready to take on this exciting opportunity as a Sales Supervisor and contribute to our client's continued success!
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