Customer Service Advisor Location: Belper Salary: £25,528 We're seeking passionate and dedicated Customer Service Advisors to join a well-established company in Belper. This is an exciting opportunity to be part of a dynamic team where you'll help deliver excellent customer service and contribute to the overall success of the business. Your Responsibilities: Assist Customers: Handle customer inquiries through phone, email, SMS, live chat, and WhatsApp, helping them schedule engineer visits and resolve their issues. Ensure Positive Experiences: Use your customer service expertise to provide a smooth, positive experience for every customer you interact with. Service Delivery: Respond to calls and emails in line with service level agreements, and schedule engineer visits using the Salesforce platform. Build Strong Relationships: Maintain strong relationships with customers by keeping them informed and ensuring they are satisfied with the service they receive. What We're Looking For: Qualifications: GCSE Grade 4 (or equivalent) in English. Customer-Centric Mindset: A real passion for delivering outstanding customer service. Technical Proficiency: Comfortable using Microsoft applications and web-based platforms. Strong Communication: Friendly, approachable, and able to communicate effectively with customers. Positive and Proactive: A positive attitude, a willingness to learn, and flexibility to adapt to changing business needs. Experience: Previous experience in a contact centre is an advantage but not essential. Self-Motivated: Ability to work independently or as part of a team while staying motivated to achieve success. Brook Street NMR is acting as an Employment Agency in relation to this vacancy.