About Franke We, the Franke company with its three divisions, are a world's leading supplier of products and services for domestic kitchens, the professional foodservice systems and the convenience store sector as well as for professional coffee making. With around 60 companies, we are at home on five continents. Over 8,000 employees constantly take on new perspectives to identify opportunities and turn them into inspiring, innovative solutions for tomorrow’s demands. The Franke Coffee Systems division is a leading global provider of state-of-the-art solutions for professional coffee making. Together with our trade partners, we are committed to delivering premium best-in-class in-cup-quality, consistency and beverage variety, as well as ensuring an outstanding customer experience through constant innovation. About the job The Customer Contracts & Compliance Coordinator is responsible for managing and coordinating customer contracts, ensuring compliance, and assisting with planned maintenance scheduling. This role involves renewing contracts, handling customer enquiries, and supporting planners and engineers with preventive planned maintenance (PPM) tasks. The coordinator will also manage customer accounts, raise service requests, and ensure timely and efficient communication. Key Responsibilities Contract Management: • Renew contracts and maintain up-to-date contract records. • Send and follow up on contract renewal emails. • Ensure accurate contract documentation and address customer queries regarding contract terms and conditions. • Planned Preventive Maintenance (PPM): • Schedule pre-planned maintenance based on customer contracts and service requirements. • Check internal systems (SAP & Customer Portals) for overdue PPMs and take corrective actions by raising new PPM jobs. • Complete return required calls within 24 hours after an engineer has visited. • Open calls for PPM tasks marked "TBC" and ensure they are followed up & completed Customer Account Management: • Maintain customer accounts by raising services as they become due. • Ensure accuracy in account information and service logs. • Ensure all your accounts are PSSR compliant & serviced within set timeline Communication & Support: • Manage and respond to email communications, contract renewals, and general enquiries. • Assist planners and engineers with questions related to PPMs, providing timely and accurate information. • Support customers with issues or escalations related to maintenance services & contract queries. • Oversee and manage follow-up calls for scheduled maintenance tasks to ensure efficient execution and client satisfaction. Requirements • Strong organisational and time management skills. • Excellent verbal and written communication skills. • Ability to work collaboratively with internal teams, customers, and external stakeholders. • Experience with contract management, service coordination, or customer service is preferred. • Proficiency in relevant software and systems (such as Microsoft office) • Attention to detail and problem-solving abilities. May require extended hours during peak periods or special projects. Office based in our St Albans office What we offer you Opportunity to work in a collaborative and innovative environment. Professional growth and development opportunities. Competitive salary and benefits package. Be part of a company committed to excellence and innovation. For more information see: www.franke.com Important information for all executive search companies, headhunters and HR consultants The Franke Group does not accept unsolicited support from headhunters and personnel consultants for our career opportunities. Any CV/resume vitae submitted to Franke or its employees by external recruitment agencies without a valid written recruitment agreement related to the position in question shall be deemed the sole property of our company. In the event that a candidate presented by an agency is hired in our company and there is no prior agreement, no fee will be paid.