Position:
Digital Operations Engineer
Role Overview:
The Digital Operations Administrator will support and enhance the operational, digital, and IT functions of the business. This role will focus on maintaining and improving key systems, particularly the Orderwise ERP, HubSpot CRM, and the company’s websites, while also providing front-line support for technical issues across the organisation. You will be responsible for streamlining processes, implementing new digital solutions, and ensuring our operations remain efficient and innovative.
Key Responsibilities:
ERP (Orderwise) Support and Development
Assist in the daily maintenance and troubleshooting of the Orderwise ERP system.
Collaborate with relevant teams to enhance ERP functionalities and workflows.
HubSpot CRM Maintenance
Maintain and expand the use of HubSpot features to improve marketing, sales, and customer service processes.
Identify areas for system improvements and optimise the platform to drive efficiency.
Website and E-commerce Management
Support the content maintenance and development of the website.
Troubleshoot website issues and liaise with third-party developers or agencies as required.
Assist in managing online sales channels (e.g., PrestaShop, WooCommerce, Amazon, eBay) to ensure effective performance.
IT Troubleshooting and Support
-Serve as the primary contact for internal support tickets related to systems, websites, or technical content.
Maintain and troubleshoot labeling syst...