6 months fixed term contract 12pm -8pm 4 days a week & Saturday 8.30-5pm (Hybrid after training) Company Description Ascent Performance Group Ltd is part of the Irwin Mitchell Group and is one of the UKs largest specialist debt recovery law firms. The firm has experience across all major areas of debt recovery, collections, mediation, litigation, field services, enforcement, and mortgage lender services. Our clients include leading players in banking, secured and unsecured lenders, and blue-chip companies in the private sector. We live by our five core values: Be pioneering Be approachable and caring Be tenacious Be efficient Show integrity Job Summary We are seeking a highly organised and detail-oriented Administrator to join our team based in Manchester City Centre. The ideal candidate will be responsible for providing comprehensive administrative support for the Ascent Contact department in a demanding environment. Responsibilities Loading new instructions within agreed service level agreements Processing inbound and outbound calls providing excellent customer service to customers, field representatives and clients Deal with general inbound emails and queries from customers, field representatives and clients in line with agreed service level agreements Updating and maintaining accurate documentation records including updating client systems Record customer complaints and relevant information accurately in accordance with complaints procedure and client specific requirements. Deal with relevant administration duties including photocopying, scanning documents, amending documentation, archiving; filing; file maintenance and opening files Process incoming post and ensuring outgoing post is dealt with efficiently Experience Required Proven experience in an administrative role or similar position is preferred. Strong organisational skills with the ability to prioritise tasks effectively. Excellent verbal and written communication skills. Strong attention to detail with a commitment to accuracy in all tasks. Ability to work independently as well as part of a team in a fast-paced environment. A proactive approach to problem-solving and ability to handle multiple tasks simultaneously. If you are looking for an opportunity to contribute your skills in a dynamic environment while supporting a dedicated team, we encourage you to apply for this position. Benefits: Company pension Cycle to work scheme Employee discount Gym membership Health & wellbeing programme Life insurance Private medical insurance Referral programme Sick pay Store discount ADZN1_UKTJ