Job Advert
Job Title: Collections Advisor
Salary: Up to £22,951.50 per annum dependant on experience
Location: Walsall
Echo Managed Services is part of South Staffordshire PLC who provides customer led solutions for its clients. We recognise that it
is through the expertise, knowledge and understanding of our people that enable us to deliver an enriched customer experience. We
value our people to ensure they get all the support, training and motivation they need to be successful. We have a first class
training programme and a clearly defined career pathway – if you are willing to work hard, we are ready to help you progress.
The Role
* Communicate with customers using effective questioning and listening skills to enable you to fully understand their individual
financial circumstances and needs.
* Be passionate and care about offering a service to our valued customers that is second to none.
* Be confident, outgoing, and resilient and be able to quickly establish rapport with our customers and build lasting
relationships.
* Demonstrate the ability to persevere in challenging situations and be able to work as part of a team is essential to this role.
* Treat customers fairly at the heart of all that you do
* Manage the customer relationship to facilitate and negotiate an appropriate resolution, providing advice appropriate to their
circumstances and agreeing a suitable plan that works for both the customer and the business.
What you will Need
* Excellent communication and negotiation skills, with the ability to consult with our customers to fully understand their needs.
* The ability to solve practical problems, ask questions, and collect information to provide customer centric solutions.
* A high level of self-motivation and positive attitude and to put your customers at the heart of everything you do.
* The skill to utilise multiple systems to explore your customer’s needs and bespoke requirements.
* You will have GCSE’s (or equivalent) in Maths and English, alongside knowledge of Microsoft packages.
The Collections Team covers a working window of 8am to 6pm Monday to Friday and 8.00am to 1pm on Saturdays. You will be required
to work varied shift patterns during these hours including some weekend work.
What You’ll Get In Return
* Pension scheme with employers’ contribution
* 20 days holiday
* Free Parking on site
* Gym on site
* Cycle to work scheme
* Employee recognition scheme
* Focus on learning and development
* Passionate about career development and training
* Social events