Job summary an exciting opportunity has come up to be a Team Leader at the new centralised control room at Bethlem Royal Hospital. The successful applicant will help the facilities Manager to lead the Security Team Main duties of the job The Security Team Leader will be lead the team that provides 24/7 365 days a year cover of the Centralised Control Room, monitoring CCTV, BMS, Fire, intruder and panic alarms, emergency phones also call the emergency team to any emergencies on site and will serve as the first point of contact for DSN and emergency services The role is crucial in creating a welcoming, supportive, and organised environment. The operative will also be expected to maintain confidentiality and promote a calm, positive atmosphere. Additionally, the role includes acting as a fire marshal to coordinate safety during evacuations. This position requires staying current with mandatory training to maintain job competency and effectively manage challenging interactions and emergencies. The Team Leader is not supernumerary and will be expected to work as part of the team with additional management and leadership responsibilities. About us We are committed to ensuring our staff get the most out of their benefits package and understand the importance of a healthy work life balance. Some of our benefits are highlighted here: Generous pay, pensions and leave, we offer a comprehensive pay, pensions and leave package which is dependent on the role and length of service. Work life balance, flexible working and support a range of flexible options, such as: part-time working and job sharing. Career development, there are plenty of opportunities to progress your career and we support your development through several programmes such as mentoring, coaching, positive people management, collective leadership, and other talent programmes. Car lease, our staff benefits from competitive deals to lease cars Accommodation, our staff benefits from keyworker housing available which is available on selected sites NHS discounts, with discounts up to 10% from a variety of well-known retail brands though Health Service Discounts website. For a full list of our benefits please visit: https://www.slam.nhs.uk/media/421262/Working%20at%20SLaM.pdf Date posted 26 March 2025 Pay scheme Agenda for change Band Band 4 Salary £31,081 to £33,665 a year per annum inclusive of HCAS Contract Permanent Working pattern Full-time Reference number 334-NCL-7085568-TA Job locations Bethlem Royal Hospital Monks Orchard Road Beckenham BR3 3BX Job description Job responsibilities 1. Collaborate with Facilities Manager and Security Operatives and local Facilities Teams to enforce good practices and ensure compliance with trust policies and the trusts five commitments. 2. To manage both the Day and Night Control Room Operatives, allocating tasks as required, ensuring that Appraisals completed Annually and Supervisions are completed every 4-6 weeks and are documented on the Trusts Training System and all of the teams mandatory training is up to date. 3. To complete weekly equipment audits, to ensure that equipment is in working order and report all equipment failures and raise any issues of concern to ensure continuity of the system. 4. Remain current with mandatory training and continually assess training needs to maintain job competency and address skill gaps. 5. Use the Trust's reporting platforms to report any policy breaches and manage security issues promptly. 6. Provide excellent customer service at the Control Room, and effectively managing challenging interactions and emergencies. 7. To assist in providing an effective and efficient CCTV service under the direction of the Facilities Manager. This will include the following work objectives: to operate and monitor all systems within the control room in an effective and efficient manner. To ensure all work is undertaken in compliance with the operating procedures, current legislation (GDPR) and current code of practice, to liaise with the police, other agencies and members of staff by various communication systems to ensure the system is used effectively to support the objectives of the service 8. To respond to all alarm activations, CCTV incidents and calls taken on the emergency phone. 9. To produce all evidential records and witness statements to a high standard acceptable to the rules of evidence and current legislation and to record all events and actions in a clear and accurate format through the use of the current software-based solution used by the CCTV control room. 10. To provide an efficient and courteous radio/ascom and telephone answering service when dealing with a vast array of issues. 11. To control access to all visitors to the control room in order to maintain high security and confidentially of the CCTV operation 12. Report any breaches of policies in line with Datix reporting policy. 13. Send out communications and notices on behalf of the team leader or facilities manager, ensuring efficient and effective work practices and adherence to quality standards. 14. Act as Fire Marshall for own service area, carrying out monthly audits, acting as point of contact with Emergency Services/DSN during any evacuations of work area. 15. Follow and enforce emergency and security procedures to maintain a safe and orderly environment. 16. To work closely with Local Facilities Team Leader and Facilities Teams on each site to ensure that there is a complete security monitoring both electronically and in person to work as a complete team. Job description Job responsibilities 1. Collaborate with Facilities Manager and Security Operatives and local Facilities Teams to enforce good practices and ensure compliance with trust policies and the trusts five commitments. 2. To manage both the Day and Night Control Room Operatives, allocating tasks as required, ensuring that Appraisals completed Annually and Supervisions are completed every 4-6 weeks and are documented on the Trusts Training System and all of the teams mandatory training is up to date. 3. To complete weekly equipment audits, to ensure that equipment is in working order and report all equipment failures and raise any issues of concern to ensure continuity of the system. 4. Remain current with mandatory training and continually assess training needs to maintain job competency and address skill gaps. 5. Use the Trust's reporting platforms to report any policy breaches and manage security issues promptly. 6. Provide excellent customer service at the Control Room, and effectively managing challenging interactions and emergencies. 7. To assist in providing an effective and efficient CCTV service under the direction of the Facilities Manager. This will include the following work objectives: to operate and monitor all systems within the control room in an effective and efficient manner. To ensure all work is undertaken in compliance with the operating procedures, current legislation (GDPR) and current code of practice, to liaise with the police, other agencies and members of staff by various communication systems to ensure the system is used effectively to support the objectives of the service 8. To respond to all alarm activations, CCTV incidents and calls taken on the emergency phone. 9. To produce all evidential records and witness statements to a high standard acceptable to the rules of evidence and current legislation and to record all events and actions in a clear and accurate format through the use of the current software-based solution used by the CCTV control room. 10. To provide an efficient and courteous radio/ascom and telephone answering service when dealing with a vast array of issues. 11. To control access to all visitors to the control room in order to maintain high security and confidentially of the CCTV operation 12. Report any breaches of policies in line with Datix reporting policy. 13. Send out communications and notices on behalf of the team leader or facilities manager, ensuring efficient and effective work practices and adherence to quality standards. 14. Act as Fire Marshall for own service area, carrying out monthly audits, acting as point of contact with Emergency Services/DSN during any evacuations of work area. 15. Follow and enforce emergency and security procedures to maintain a safe and orderly environment. 16. To work closely with Local Facilities Team Leader and Facilities Teams on each site to ensure that there is a complete security monitoring both electronically and in person to work as a complete team. Person Specification Qualifications Essential FM Apprenticeship level 3 S.I.A / C.C.T.V certificated. Functional skills Level 2 Maths and English Working knowledge of Health and Safety legislation. (A/I) Experience Essential Experience of leading a team Excellent interpersonal skills with the ability to relate to people at all levels. The ability to manage conflict and identify where escalation to senior staff is necessary. Proficient in Microsoft Word, Excel, Power Point and Outlook Demonstrable experience of practice and procedures relevant to the area of work Desirable Familiar with Planet F.M (Facility Management) (Facility Management) software Fire Marshall Apprenticeship course registration First Aid at Work certified. Knowledge Essential Clear and concise verbal and written communication skills. Ability to use initiative and problem solve, in a busy environment .Demonstrate working knowledge of GDPR, CCTV legislation and Information Governance Desirable N.H.S experience especially in a Mental health setting. Customer service experience preferably in a health care setting Datix proficient Person Specification Qualifications Essential FM Apprenticeship level 3 S.I.A / C.C.T.V certificated. Functional skills Level 2 Maths and English Working knowledge of Health and Safety legislation. (A/I) Experience Essential Experience of leading a team Excellent interpersonal skills with the ability to relate to people at all levels. The ability to manage conflict and identify where escalation to senior staff is necessary. Proficient in Microsoft Word, Excel, Power Point and Outlook Demonstrable experience of practice and procedures relevant to the area of work Desirable Familiar with Planet F.M (Facility Management) (Facility Management) software Fire Marshall Apprenticeship course registration First Aid at Work certified. Knowledge Essential Clear and concise verbal and written communication skills. Ability to use initiative and problem solve, in a busy environment .Demonstrate working knowledge of GDPR, CCTV legislation and Information Governance Desirable N.H.S experience especially in a Mental health setting. Customer service experience preferably in a health care setting Datix proficient Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). Additional information Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). Employer details Employer name South London and Maudsley NHS Foundation Trust Address Bethlem Royal Hospital Monks Orchard Road Beckenham BR3 3BX Employer's website https://www.slam.nhs.uk/ (Opens in a new tab)