An exciting opportunity to work with a vibrant brand synonymous with delivery fabulous, flexible and fun short stay accommodation across central London.
Frankie Says is looking for a highly organised, bubbly, outgoing and proactive Operations Assistant to join our team. This role is integral to ensuring the smooth day-to-day running of our short-let properties, delivering exceptional service to both guests and property owners.
Key Responsibilities:
* Act as the primary point of contact for guests, providing prompt and professional and friendly communication.
* Manage utilities and essential services to ensure properties remain fully operational.
* Oversee guest arrivals and departures ensuring guests experience is enhanced. Includes making check in calls prior to arrival
* Assist with cleaning rota, special requirements and inventory and stock management.
* Onboard new properties, ensuring all details are uploaded accurately to the website.
* Conduct property inspections, identifying and reporting any issues with maintenance, cleanliness or suggesting improvements.
* Maintain inventory levels, purchasing supplies when necessary.
· Participate in an emergency phone rota to assist with urgent guest or property issues.
· Ensure that health and safety regulations are met.
Key Skills & Experience:
* Strong organisational skills with the ability to manage multiple tasks efficiently.
* Excellent communication, admin and customer service skills (not necessarily from same sector)
* A proactive approach to problem-solving and attention to detail.
* Ability to work both independently and collaboratively in a fast-paced environment.
* Previous experience in hospitality, property management, facilities management, maintenance or operations is beneficial but not essential.
* Experience using spreadsheets, Breezeway, Slack and Guesty are preferred but not essential
* Excellent attention to detail with a willingness to learn
Other relevant information:
· This role is office based five days a week. Please note there is no flexibility with hybrid working due to the nature of the role.
· You will be required to participate in the on-call rota to deal with emergencies (every 2-3 weeks) 6pm until 8pm during weekdays and 9am to 8pm during weekends.
· You will have a 24/7 virtual communication team that will assist and handle guest enquiries.
PACKAGE
· Salary between £25- £27K per annum, depending on experience.
· Monday to Friday 9am-6pm.
· 28 days holiday days (including Bank Holidays), increases with length of service
Any Perks? Sure…
1. Employees’ voices matter – we love hearing feedback from you.
2. Non-corporate dress code – We’re not tailored, we’re unstructured.
3. Professional development and training opportunities.
4. The Frankie Says Family annual Holiday – Get your passport ready!
5. Cycle to work scheme – Get your cleats on!
6. Prime central London location – too many coffee shops to choose from!
8. Discounted stays at Frankie Says apartments subject to availability and family/friend discounts.
This is a dynamic and hands-on role, ideal for someone who enjoys a varied workload and takes pride in delivering outstanding service.
To apply, please attach a CV and a short cover letter.
* We look forward to hearing from you and wish you the best of luck with your application!